• Successful implementation of various types of interfaces on Cloverleaf such as ADT, SIU, MFN, ORM, ORU, MDM, DFT, and so on. Write/modify the existing TCL scripts to achieve various requirements for the clients/EHRs.• Facilitate weekly calls, escalation meetings as required, tracking situations, and reporting on action plans.• Develop/modify architecture based on scope, processes, alternatives, and risks.• Deliver projects for setting up a health care environment or a mixed… Show more • Successful implementation of various types of interfaces on Cloverleaf such as ADT, SIU, MFN, ORM, ORU, MDM, DFT, and so on. Write/modify the existing TCL scripts to achieve various requirements for the clients/EHRs.• Facilitate weekly calls, escalation meetings as required, tracking situations, and reporting on action plans.• Develop/modify architecture based on scope, processes, alternatives, and risks.• Deliver projects for setting up a health care environment or a mixed workload infrastructure.• Implement end-to-end interfaces starting from planning to go live on Cloverleaf.• Tracking, resolving, and documenting each phase of project life cycle.• Ensure quality implementation of interfaces.• Act as the single point of contact for customer escalations, facilitating interactions and meetings.• Skill gap analysis and roadmap design for the team to ensure that productivity is in place.• Training and mentoring the new hires on processes and applications. Drive continuous process improvements to enhance customer experience. Show less

• As a Sr. Interface Architect facilitate escalation meetings as required, tracking situations, and reporting back on action plans.• Skill gap analysis and roadmap design for the team and ensuring team is utilized at target given.• Working with resources to ensure adequate projects for team.• Deliver projects that includes deploying and implementation for setting up a health care environment or a mixed workload infrastructure.• Act as the management Single Point of Contact for… Show more • As a Sr. Interface Architect facilitate escalation meetings as required, tracking situations, and reporting back on action plans.• Skill gap analysis and roadmap design for the team and ensuring team is utilized at target given.• Working with resources to ensure adequate projects for team.• Deliver projects that includes deploying and implementation for setting up a health care environment or a mixed workload infrastructure.• Act as the management Single Point of Contact for customer escalations, facilitating Conference calls and meetings.• Manages escalations and incidents by hosting conference calls, facilitating actions and producing customer facing updates.• Actively participating in resolution of issues and conflicts, internally as well as with clients and other vendors; ensuring that their portfolio of projects is well documented and meets all defined goals.• Configuring the application/interfaces as per the customer’s needs.• Deploying new clients on various new healthcare documentation platforms.• Migrating the accounts from legacy platforms to the flagship platform of the company.• Perform end to end testing of all the new implementation/changes requests.• Training and mentoring the new candidates on all the above processes and drive continual process improvements to achieve business goals and maximize customer service experience. Show less

• Providing Technical Support via Chats and by accessing the customer’s computer remotely.• Troubleshooting the issues related to wireless, Windows components, Sony VAIO applications and other third party applications.• Preparing the official reports of the total chats and consolidating the reports which are related the EOD and weekly reports.• Managing the day-to-day plans, operation and problem-solving of a team of agents to meet with the required service level components… Show more • Providing Technical Support via Chats and by accessing the customer’s computer remotely.• Troubleshooting the issues related to wireless, Windows components, Sony VAIO applications and other third party applications.• Preparing the official reports of the total chats and consolidating the reports which are related the EOD and weekly reports.• Managing the day-to-day plans, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets.• Ensure the delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Front liners and Management.• Delivery of team sales, service level components, quality and productivity targets & indicators.• Chat monitoring, coaching, feedback and managing the floor Process development based on customer feedback and analysis of the same.• Work closely with team members to solve tech issues. Also, understand agent's problems and weaknesses and address these. Show less