Pratheesh Kumar Email & Phone Number

Riyadh, Saudi Arabia

 Lead and manage multiple high-impact programs, ensuring alignment with strategic business objectives and timely delivery within budget constraints Develop and implement strategic plans to meet program goals, manage risk, and drive process improvements. Foster cross-functional team collaboration, effectively leading diverse teams to achieve project milestones and deliverables Oversee resource allocation, ensuring optimal utilization of personnel equipment Maintain clear and consistent stakeholder communication, providing regular updates on program status, risks, and issues. Utilize Agile and Waterfall methodologies to streamline project processes and improve efficiency. Implement quality assurance measures to ensure deliverables meet established standards and requirements.Achievements Won 2 new deals in BFSI sector and successfully completed the transition and moved to Start Green Received 100% Annual CSAT from Customer Managed the Budget for multiple programs and ensured to achieve the margins by bringing in automation.

Bengaluru, Karnataka, India

 Managed end-to-end project lifecycle for multiple projects, coordinating with cross-functional teams to ensure successful delivery. Developed project plans, timelines, and budgets, monitoring progress and making adjustments as needed. Conducted risk assessments and implemented mitigation strategies to minimize project disruptions. Allocated resources and managed project budgets to optimize financial performance. Maintained strong communication with stakeholders, providing regular project updates and addressing concerns promptly. Ensured quality standards were met through rigorous testing and validation processes. Championed process improvement initiatives, resulting in increased project efficiency and reduced costs.

Bengaluru, Karnataka, India

 Assisted in planning, executing, and closing projects, ensuring alignment with organizational objectives. Supported project managers in developing project plans, budgets, and schedules. Coordinated with team members and stakeholders to track project progress and address issues. Conducted quality assurance checks to ensure project deliverables met required standards. Assisted in resource allocation and budget management, contributing to cost-effective project delivery. Facilitated effective communication among team members and stakeholders.

Delhi, India

 Lead a team of 30 desktop support technicians, providing guidance, training, and performance evaluations. Manage daily operations of the support team, ensuring timely resolution of technical issues and high customer satisfaction. Develop and implement support policies and procedures to improve efficiency and service quality. Troubleshoot and resolve complex hardware, software, and network issues, providing escalation support as needed. Coordinate with other IT departments to ensure seamless support for end-users and to implement new technologies. Monitor support ticketing system to track issues, analyze trends, and generate performance reports.

New Delhi, Delhi, India

maintained VSAT systems for commercial and industrial clients. Diagnosed and resolved issues related to satellite connectivity, signal quality, and network performance. Conducted site surveys to determine the optimal placement for satellite dishes and associated equipment. Collaborated with field technicians and support staff to ensure seamless integration and operation of VSAT systems. Managed and updated network configurations and ensured compliance with industry standards and client requirements. Provided technical training and support to end-users and junior technicians.