Prathiban Mathavan Email & Phone Number

Malaysia

As the Global IT Operations Manager at QI Services, have over 15 years of expertisein supporting and managing global IT operations. In this strategic role, am responsiblefor overseeing the IT infrastructure, processes, and service delivery across multiplegeographic locations.Strong background in IT operations management has enabled to drive significantimprovements in efficiency and alignment with the organization's goals. Havedemonstrated the ability to coordinate and lead global IT teams responsible formaintaining critical systems, including servers, networks, and databases. Bydeveloping and maintaining service-level agreements with stakeholders, ensure ITservices consistently meet the company's requirements.Data-driven approach has allowed to analyze performance metrics and implementeffective change management processes. This has resulted in the optimization of IToperations, minimizing disruptions to the business. have also collaborated closely withIT and business leaders to align the IT strategy with the overall organizationalobjectives, contributing to the company's success.Managing the IT operations budget and allocating resources effectively, havesupported the organization's numerous IT initiatives in a cost-efficient manner.Leadership in developing and mentoring the IT operations team has fostered aculture of continuous improvement and innovation.In times of critical IT incidents, have served as the point of escalation, coordinatingthe response and resolution efforts to minimize the impact on business operations.Additionally, have maintained a keen awareness of industry trends and bestpractices, allowing to optimize the IT operations and maintain a competitive edge.

Selangor, Malaysia

As an accomplished IT Team Lead, I have a proven track record of overseeing and coordinating the activities of an organization's IT support function. In this role, I collaborate closely with vendors to evaluate new technologies and products that can enhance the company's IT infrastructure and capabilities. I provide technical leadership and hands-on support to my team to address a wide range of hardware, software, network, and system-related issues. Monitoring system performance on a daily basis, I ensure the optimal functioning of all servers, services, and infrastructure. I assist in developing long-term IT security and maintenance strategies, and coordinate cross-functionally with other teams to quickly resolve complex technical problems. My expertise extends to configuring, maintaining, and monitoring network components like routers, switches, firewalls, and wireless access points, as well as managing virtual machines and cloud infrastructure. I have a strong track record of implementing robust security policies and controls to protect the organization's information assets. Throughout, I facilitate continuous improvement initiatives and oversee the successful implementation of impactful changes. My technical expertise, problem-solving skills, project management capabilities, and ability to lead and motivate a team make me an invaluable IT Team Lead.

Malaysia

As an IT Support Specialist at QI Services, I played a critical role in supporting the migration of the company's operations to a new 15-story corporate headquarters. This involved coordinating closely with local telecom providers and implementing cutting-edge Cisco networking technologies to facilitate a seamless transition. I took on a global lead role, traveling extensively to QI Services' offices across Asia and Europe to understand regional needs and ensure global technology standards were consistently met. Demonstrating strong technical expertise, I led the migration of over 3,000 user mailboxes from on-premises Exchange to Microsoft Office 365 Exchange Online, ensuring a smooth transition with minimal disruption to end-users. I also gained in-depth knowledge of MPLS technology and leveraged it to establish secure, reliable connectivity between the company's tier-1 offices in Singapore, Thailand, the Philippines, and Hong Kong. Collaborating cross-functionally with IT, operations, and business teams, I identified and swiftly resolved technology-related issues throughout the relocation and migration process. Furthermore, I was responsible for building the entire technology infrastructure from scratch for QI Services' major VCON events in Malaysia and Dubai stadium, which hosted over 10,000 participants. This included setting up internet connectivity, computing resources, and payment processing systems within tight 10-day timelines, even in challenging environments like the Dubai stadium with limited existing infrastructure.

Petaling Jaya

As an IT Support Specialist for Dell, I provided comprehensive on-site hardware support and part replacement services for their client base, which included Dell laptop computers, servers, and NAS (network-attached storage) devices. I frequently traveled to customer locations to diagnose and troubleshoot hardware issues, performing repairs and component replacements as needed. Maintaining meticulous documentation of all service calls, repairs, and parts replacements, I ensured accurate record-keeping and enabled seamless customer support. Collaborating closely with Dell's technical support team, I coordinated complex repairs and went above and beyond to ensure customer satisfaction. Leveraging my strong problem-solving skills and technical expertise, I was able to resolve a wide range of hardware-related problems, demonstrating the ability to quickly identify and address the root causes. Throughout my tenure, I consistently adhered to Dell's service level agreements and maintained high customer satisfaction ratings, positioning myself as a trusted and reliable IT support specialist