Pratibha Singh Email & Phone Number

Vadodara, Gujarat, India

Vadodara, Gujarat, India

- Handle survey programming and deployment, manage data processing and quality control checks- Conduct training for new hires (Research Associates, Project Coordinators, US RAs) on updated platforms, processes, and standards.- Develop and periodically remodel training modules for multiple teams.- Update and create documentation for revised processes.- Collaborate with the assigned POD lead (MidMarket & Retail) for feedback and ensure alignment between capacity, team, and client needs.- Identify workflow gaps and recommend effective solutions, while implementing new scripts and tools to enhance team efficiency. Support troubleshooting and internal strategic initiatives to improve survey capabilities.- Assist in the interview process and provide recommendations for hiring Research Associates.- Provide guidance and support to junior team members on complex projects.

Vadodara, Gujarat, India

- Programmed and tested simple to complex surveys in Qualtrics, ensuring the accuracy of methodology, logic, spelling/grammar, and survey flow.- Managed the soft launching of surveys, ensuring data integrity and proper functionality before full deployment.- Utilized Q and SPSS for comprehensive data processing, ensuring data was accurately prepared for analysis.- Conducted thorough quality control checks, ensured accuracy and consistency, and identified any potential errors to maintain high-quality standards.- Data Flagging & Cleaning: Ensured data accuracy by identifying and removing logically incorrect responses (if any).- Collaborated with various stakeholders to ensure the successful execution of research projects and the delivery of high-quality results within established timelines.

Noida, Uttar Pradesh, India

- Worked on various projects in IT, Healthcare, Finance, Manufacturing etc. to collect data from consumers, competitors and marketplace for market growth and expansion plans.- Conducted end to end market research process by collecting unbiased and accurate survey data from surveys and interviews, ensuring confidentiality of the client and of the respondent's answers.- Used online market research and catalogue findings to databases.

New Delhi Area, India

- Led a team of approx. 10 employees and ensured all key metrics of performance as per SLA are met and exceeded. - Maintained and improved the quality results by adhering to standards and guidelines as well as recommending improved procedures.- Coordinated with Program Managers and participating Marriott Hotels in Asia Pacific as part of Club Marriott.- Responded professionally to escalations brought to attention in 3 verticals i.e.: calls/emails/chats via CRM platform-Salesforce.

Noida Area, India

- Delivered high quality customer service to US based drivers and riders via CRM platform (Zendesk).- Moved into triage to work on complex legal issues that have been escalated by CSR’s.- Provided information and support to agents in need of help when assisting a customer.

Moradabad, Uttar Pradesh, India

Have undergone Industrial training.

Moradabad, Uttar Pradesh, India

Have undergone vocational training.