• Translate business requirements into technical specifications.• Collaborate with clients to map out key process flows, document findings and present recommendations to clients.• Collaborate with team members throughout entire engagement lifecycle spanning Salesforce design, configuration, build, testing, deployment and post go-live support in order to ensure efficient project management.• Using project management methodologies, principles and techniques to develop project plans, and understanding user pain points thereby setting up a baseline metrics or KPI to evaluate success.• Identify, evaluate and explain technical issues to a variety of audiences, including enterprise architects, developers and management.• Delivering WalkMe builder training and guiding users to set up centres of excellence inside client organizations.• Ensure that the WalkMe solution addresses the customer's ultimate goals and needs.

• Develop on-screen guidance & automation of business processes for clients through use of WalkMe editor, utilizing knowledge of HTML, CSS, jQuery on common & unique customer platforms i.e.: Salesforce, Service Now, SAP, Oracle, Success-factors etc.• Utilize WalkMe building practices to assist clients in feature adoption, internal and external training, resulting in quantified reduced support tickets.• Use in-house identification and analytics platform to quantify product results, showing goal completion, user engagement, apps usage breakdowns, etc.• Employ Salesforce daily as a project task management tool in order to preserve effort estimation accuracy & communicate with relative members.• Present solution designs and gain feedback from clients through user testing sessions and leading end-user training.• Design and build test plans for WalkMe solutions which will be deployed on various client platforms and applications to ensure the quality of the solution.

• End-to end application support for in house developed software such as Topbar, PenCAT, CAT4.• Setting up collaboration/information sharing system across medical practices in Australia.• Analyse all network issues and monitor all tasks and escalate issues and provide effective resolutions for all IT issues and coordinate with clients and vendors to resolve all network issues effectively.• Install, administer, and support production environments including core Windows infrastructure components, SQL 2000-2014, Active Directory, MS Exchange, VMWare.• Offer complete help-desk support facility to clients with efficient issue tracking to support enquiries from initial contact till resolution.• Extensive application and integrated customer support using Zendesk.• Install Microsoft SQL Server databases. • Troubleshoot and error resolution management.• Defining and maintaining defect management cycle using Jira Confluence.

Responsibilities:• Stakeholder Relationship Management – Dealing with elite clients such as “Ausgrid”, “Telstra”, “Endeavor Energy” over phone and via email.• Assisting stakeholders by providing them excellent customer service and offering detailed and correct information about the works going on.• Dealing with stakeholder complaints and acting responsibly to ensure stakeholder satisfaction. • Thorough understanding of the Safety policies in Workplaces.• Ad hoc administration duties.

Responsibilities:• Acting as a first point of contact for L1 Service delivery related issues and responsible for escalating to L2.• Help clients troubleshoot issues they encounter with remote sessions and providing actionable tips to resolve the problem.• Build trust & rapport with customers post-sale.• Developing and maintaining long-term relationships with stakeholders by networking with customers and the different groups in the organisation.• Onboarding, field training, and support for customers.• Identify, formulate and document Business Requirements for clients.• Run Business Acceptance testing and document the same for training.• Act as a conduit between the end user and the core Dev team.

Online Education System • Designed a web portal using HTML and CSS for the ones attempting competitive examinations hence, facilitating them with more time to spend on the subject as well as saving the amount of money which they unnecessarily spend on the coaching classes• Information about the accounts registered on the portal and the syllabus of each subject was stored in MySQL database.