Pratik Dabhi Email & Phone Number

Sydney, New South Wales, Australia

• Managing a team of project managers supporting new and ongoing survey projects• Creating effective partnerships across business functions, helping to advance relationships and outcomes within GLG• Translating complex client problems into components and actionable research objectives• Providing perspectives (methodology, industry, or client insights) to clients throughout the project lifecycle including the ability to direct to alternate or multiple methodologies where appropriate• Coaching others on the team different communication styles enabling them to respond effectively in different client scenarios• Navigating complex discussions, suggesting specific actions and identifying suitable next steps• Thinking strategically and identifying creative and innovative ideas to find new solutions and commercial growth opportunities• Driving service experiments to improve user experience

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Project Brief: Receiving and clarifying project briefs from the sales team.• Kick-off calls: Arranging kick-off calls with sales, client & scripters.• Questionnaire Review: Assess the q’re for design & panellist experience. Working towards making the q’re programmer-friendly & answering programming queries.• Coordinating with Programmers, Data Processors, Coders & External Teams.• Single-point-of-contact for the client: Ensuring regular and effective communication with the client and keeping them updated at all times.• Survey Testing: Testing the online survey to ensure logics work correctly and it has the appropriate look n’ feel.• Project & Fieldwork Management:o Communicating with clients and keeping them up-to-date.o Project planning and guiding the project manager throughout. Suggesting ways to improve incidence and response rates.o Managing decisions on when to engage with a top-up supplier, managing costs and commissioning projects.o Creating and updating daily progress updates with quotas, sampling commentary, timeline implications and solutions.• Quality control: Thoroughly checking the survey link and the final deliverables. • Invoicing: Reviewing, updating and invoicing projects through Salesforce and co-ordinating with sales to complete the invoicing process.• Project Debrief & Closure: Documenting the project as per ISO standards.

Sydney, Australia

• Receiving and clarifying the project brief from the sales team• Arranging a project kick-off and updating the final project specs into a statement of work• Reviewing the Questionnaire for design / experience (incl. Mobile optimisation) and offering advice• Effective and proactive stakeholder management• Making decisions on when to engage with a top-up supplier, managing costs and commissioning projects• Creating and updating Daily Progress Updates with quotas / sampling commentary / timeline implications / solutions• Sample / Quota Management and fulfilment• Ensuring data is checked as per client standards• Project debrief / notes for future reference• Identifying systemic issues for review and continuous improvement.• Reviewing, updating and moving invoices to Ready to invoice for approval by the Sales person• Ensuring all project details are documented per ISO requirements as part of project closure

Mumbai Area, India

• Receiving and clarifying project briefs given from the Project Consultant or client• Review of questionnaire for suitability to account holders (incl. mobile optimization) • Review of questionnaire against project specifications received by client and/ or Salesforce and flag any discrepancies and resolve as necessary• Conducting and documenting kick-off calls with the PC to ensure a full and thorough understanding of the project requirements and accuracy• Co-ordinate and set up of associated campaigns, sampling requirements and delivery methods to distribute the campaign to the feed• Alerting customer service teams of unique or specialized projects before they go into field to ensure queries can be responded to accordingly and effectively• Ensuring ‘groups’ are utilized when possible and alerting gaps in our profile targeting and capabilities to the Operations Manager• Proof checking the setup from PLM to the hosted platform i.e. testing the link from start to end, testing all re-direct payment links to ensure no errors are present before launch• Soft launch instigated on every project to minimize risk of errors and faults before full launch• LOI and IR checked against project brief and documented in Salesforce. Flagging of discrepancies immediately to the PC so action can be taken prior to full launch• Monitoring and managing sample and quota fulfilments whilst in field• Carry out data checks, communications with the client and highlighting known issues with their PC if found• Project debrief/ notes logged and available for future reference• Identifying systematic issues for review and/or enhancements to the platform for continuous improvement• Training relevant staff members as and when required based on your experience• Resolving customer service survey issue tickets in a timely manner to ensure a positive experience is being maintained

Mumbai Area, India

• Providing overall counsel and consultative approach on projects based on experience gained while working on different Quantitative market research projects• Project Management – responsible for executing the projects right from kick off meeting to finalizing reports with minimal client involvement by maintain top notch quality and coordinating with Operations team on periodic basis• Collaborate with clients and internal teams and managed several projects for different segments like Media, Healthcare, Consumer experiences, Concept testing, Message/claim testing, etc. of varied complexity levels simultaneously• Identified areas with scope of process improvement and that provided solution which was implemented by the client and was included as their best practices• Training new employees and guiding/mentoring to bring them up to speed

• Managed Market Research projects with minimum involvement of supervisors and executing entire project lifecycle• Project Management – responsible for executing the projects right from kick off meeting to finalizing reports by maintain top notch quality and coordinating with Ops team• Ability to check the output of different teams starting with questionnaire review, link testing, field monitoring, table and banner checking, report checking and project management • Closely work with different vendors in order to give them instruction and get the final deliverable• Gathered good understanding of the process in a short span of time and started to guide and support new members in the team within 10 months of joining the team• Looked after the execution of entire team and was single point of contact for the client while the supervisors were out on client visit

Mumbai Area, India

Industrial training summer project.Market Audit.

Churchgate, Mumbai

Underwent Industrial Training in Front office, Food & Bevrage Service, Food & Production, House Keeping and Human Resource departments.

Andheri (Juhu), Mumbai

Undergone Industrial Training in Food Production, Housekeeping and Front Office departments

Bsc. Hotel Management And Tourism, Hospitality

Mba, Marketing