Operation Management • Ensuring cost efficient and high quality of service.• Tracking and submission on MIS & Management reports.• Managing key performance attributes (fuel efficiency, Cost of Maintenance,Break downs, accident, emergency calls, Response time of ambulances, customer feedback management system). • Regularly meeting senior government officials (Collector, DDO,SP,CDHOandCDMO) and ensuring partner relation with the district officials and hospital… Show more Operation Management • Ensuring cost efficient and high quality of service.• Tracking and submission on MIS & Management reports.• Managing key performance attributes (fuel efficiency, Cost of Maintenance,Break downs, accident, emergency calls, Response time of ambulances, customer feedback management system). • Regularly meeting senior government officials (Collector, DDO,SP,CDHOandCDMO) and ensuring partner relation with the district officials and hospital authorities.Fleet Management • Responsible for up-time of the ambulance and optimal performance of the ambulances.• Responsible for the statutory compliance/fuel utilization/scheduled servicing/warranty claims as applicable.• Responsible for handling accident /Breakdown resumption and prompt processing of the insurance claims.• Responsible for identifying and enhancing business relation with local vendors (Spare part dealers, workshops, Tyre and batteries supplying agencies, fuel filling stations and agencies)• Inventory management at district and ambulances level.• Reviewing the audit observation / NCs closure and NC closer report to quality team.• Maintenance of Imprest amount of ambulances / Prompt submission of bills related operations. Man Management (Manage the team of paramedic and drivers)• Preparing the duty roster, Scheduling of resources, Attendance, leave management and performance management at ambulance.• Responsible for generating and implementing monthly calendar for ambulance visits, Inspections and record maintenance.• Disseminating the information, processes and policies to the field staff.• Responsible for coordinating & executing regular training modules for EMT’s/Pilots (internal/External).• Ensuring employee engagement and motivation activities.• Supporting HR team in recruitment/Disciplinary issues/Grievance/IR issues.• Ensuring Media relation and event management (Vehicle launching, awareness campaigns, Beneficiary meet etc) Show less