Pratik Kumar Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

India

As a Senior Executive in Sales & Commercial Operations at Vodafone, I had the opportunity to enhance operational efficiency and contribute significantly to team success. My primary responsibility involved managing cases escalated by Business Account Managers and National Account Managers, ensuring timely resolutions that aligned with client expectations. This role required strong project management skills, as I coordinated cross-functional collaboration, working closely with various teams to meet defined Service Level Agreements (SLAs).I applied strategic planning to allocate tasks effectively within my team, ensuring that all responsibilities were covered and deadlines met. This proactive approach not only minimized the risk of oversight but also fostered accountability among team members.In addition, I managed leave requests and roster updates, balancing team capacity to maintain operational continuity. Supporting the Quality Assurance team during briefings, I emphasized the importance of adherence to established processes and standards, which is crucial for any project’s success.Clear communication was key in my role; I ensured that process updates were conveyed effectively to my team, facilitating a shared understanding that helped reduce errors and enhance overall performance.One of my key responsibilities involved managing recalculation and credit discount cases, where precision and attention to detail were paramount. By ensuring accuracy in financial adjustments, I built trust with our clients and supported the organization’s commitment to exceptional service.Overall, my experience at Vodafone allowed me to deepen my understanding of sales operations while strengthening my project management abilities. I am proud to have contributed to a dedicated team that consistently delivered outstanding results and supported our clients’ success.

Noida, Uttar Pradesh, India

Gurugram, Haryana, India

Gurgaon, India

Customer Support Analyst

Jaipur, Rajasthan

As a Technical Support Executive, I was responsible for identifying technical issues and directing customers to the appropriate teams for resolution. My role involved managing customer accounts and handling real-time queries related to payments. I worked closely with customers who were considering leaving, offering tailored deals to retain them and providing support to enhance their experience. Additionally, I updated self-help documents to empower customers and employees to resolve issues independently. I also managed case follow-ups and supported new joiners by familiarizing them with tools and processes.

Ghazipur, Uttar Pradesh

In my role as a Coordinator, I dedicated five years to fostering a positive and engaging learning environment for students and educators alike. I was responsible for overseeing the implementation of the academic curriculum and co-curricular activities, ensuring they aligned with educational standards while promoting student engagement and achievement.I effectively collaborated with teachers, providing support and mentorship to enhance teaching practices. By leveraging data analysis, I assessed student performance and identified areas for improvement, which informed our educational strategies.As a primary liaison with the Board, I ensured that our school adhered to all guidelines and policies, facilitating timely updates and changes to keep our curriculum relevant and effective. My experience also included managing relationships with key stakeholders, including parents and board members, to foster open communication and collaboration that aligned with our community's expectations.I was dedicated to promoting student welfare, addressing academic and behavioral concerns in collaboration with teachers and counselors to support individual growth. My role involved organizing events such as parent-teacher meetings and cultural programs, which contributed to a vibrant school community.Handling various administrative tasks, I maintained student records and schedules while ensuring resources were allocated effectively. I also contributed to policy development and implementation, ensuring compliance with educational standards and fostering a positive school culture through proactive conflict resolution.Additionally, I facilitated professional development workshops for staff, promoting best practices and continuous improvement in our teaching methodologies. My commitment to creating a supportive and inclusive educational environment was at the core of my work, driving both student and teacher success.

Master Of Business Administration - Mba, Operations Management And Supervision

Ba, Hindi Language And Literature