Pratik Kumar Email & Phone Number

Hobart, Tas, Au

Hobart, Tasmania, Australia

- Utilise CRM software to document interactions, track customer queries, and manage client information, ensuring a cohesive customer service experience.- Identify customer requirements and effectively promote products and services tailored to meet those needs during both inbound and outbound interactions.- Engage in the continuous enhancement of customer service processes, contributing innovative ideas for operational improvements.- Handle a diverse range of customer inquiries through phone, email, and written correspondence, ensuring adherence to company policies and procedures.

New Norfolk, Tasmania, Australia

-Forecased weekly sales and achieving Target, preparing promotional materials and in-store displays.- Rostered Team members with compliance with weekly budget.- Monitored every department and reviewing existing Maintenance, ensuring compliance with health and safety legislation.- Attended weekly State Meetings.- Reported to the Store Manager and Regional Manager.- Addressed customer queries and complaints.

Hobart, Tasmania, Australia

- Developed the front end of the website with 2 other web developers by using modern JavaScript frameworks, HTML5 and CSS3 for 6 pages including login, home page and information web page.- Diagnosed technical issues in frontend and backend and rectified those bugs. - Created backend tables in MySQL by using SQL queries and connected databases by using PHP to store the data in the backend.- Tested the website by using Integration testing, database testing and regression testing documented the outcome fixed the errors and delivered a fully functional website.

Hobart, Tasmania, Australia

- Achieved the University of Tasmania to get a PhD grant worth over $100k from the Tasmanian government by conducting research on ‘Indigenous culture for ICT professionals.- Designed course content about Indigenous culture for ICT professionals for 2 bachelor’s and master’s program units. - Gathered information to evaluate course feedback by conducting interviews with 10 plus university students and designing a questionnaire to collect data.

Patna, Bihar, India

- Installed new antivirus software which led to have more secured systems and less data loss. This new system was cost-efficient for the company with an automatic update feature. - Maintaining instructional material such as user guides and FAQs to enable clients to use the software effectively and independently. - Partnered with Solutions Architects to conduct product demos, Q&A sessions, and technical discovery calls.

Master'S Degree (Research), Information Technology, 5.9/7

Bachelor Of Engineering - Be, Computer Science

Activities and Societies: Nss

High School