Pratik Thaker Email & Phone Number

With over 11 years of experience in customer experience management, project management, and business analysis, I am a Senior Program Manager at Medallia, a leading software company that helps organizations capture, understand, and act on customer feedback. As a Senior Program Manager, I own and manage the long-term success of customer programs and multi-level client stakeholder relationships, driving operational and financial targets, at scale, through management of account portfolio including margin, utilization, and top-line growth. I also lead and empower cross-functional teams of different sizes and across geographical locations, using strong interpersonal and team management skills, technical solutions design, and change management. I have a strong problem-solving approach to handling issues and recommending solutions, and I am always looking forward to opportunities that involve creative solutions, team collaboration, and continuous skill development.