Pratik Deshpande Email and Phone Number

• Configured new build server, including user restoration and password policy setup• Planned and worked on OS patching and upgrades for Windows and Linux systems• Handled all types of priority issues, including incidents and change requests• Performed network troubleshooting for Windows and Linux servers• Participated in problem management reviews and resolutions• Created and reviewed technical documentation• Assessed logs and system files to validate appropriate firmware and patch levels• Proactively identified and performed hardware and software upgrades• Provided support for AWS and Azure cloud computing• Managed disks and ESXi hosts• Configured group policies in Active Directory• Designed and maintained VMware vSphere environments• Adhered to service management, delivery processes, and practices• Worked with the client and on-shore teams to quickly resolve unforeseen issues• Conducted knowledge transfer sessions to junior team members and new hires.

>> Had an opportunity to work as an intern at Makers Lab, Tech Mahindra for a tenure of two months.>>Gained hands-on experience with two of the and ongoing IoT & ML projects in Makers Lab.