Heading a diverse group comprising 70+ process experts, developers, and product managers dedicated to delivering state-of-the-art commercialization products/solutions. Playing a key role in driving digital transformation efforts by providing expert advice on RPA strategy and aiding businesses in creating automation-centric roadmaps (Low-code or No-code). Working closely with stakeholders across all shores to define project requirements and scope effectively, resulting in a compelling program value proposition. Designed an automation using RPA technology to work with associate Weekly Timecards & created an automated reporting solution to help leadership identify variance on the hours planned vs submitted for chargeback at associate level to the customer, chargeback impact of ~4Million avoided in 2023.Designed an application (SIR–Sourcing Intake Request) to act as a centralized platform for Procurement, Finance & Vendor teams to collaborate on all Procurement requests, track quotes from Vendors & manage all necessary approvals from Finance team ensuring smooth onboarding of assets in agreed timeframe & cost. Turnaround time was reduced by over 50%. Identified opportunity, partnered with process experts, and successfully recovered ~$30Million from customer overpayments through the development of solutions. Reported progress using Tableau dashboards. Created a streamlined, automated in-house solution that successfully improved timelines while significantly reducing the need for human intervention (30 FTE). Enhanced team members' professional development by providing mentoring and coaching, thereby fostering collaboration within the team.

Supervised a specialized team consisting of 20 automation experts focused on achieving organization-wide target to minimize monotonous and recurring assignments. Demonstrated expertise in utilizing RPA (Automation Anywhere) alongside advanced Excel, VBA, and Reporting/Analytics concepts. Managed and optimized a team of over 400 BOTs in production, overseeing various claim processing tasks such as rejections, adjustments, and IQT creation. Generating a significant monthly impact of over $4 million. Analyzed data from different sources to identify patterns or trends that can be used for automating certain tasks. Coordinated with other departments to ensure successful implementation of new automation systems. Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.

Extensively work on process assessment, technical feasibility & requirement gathering for automation needs relating to web, desktop, mainframe based application and more..Responsibilities:• Set RPA related development and testing standards and steer the development work• Translate business requirements into sound technical solutions.• Support existing process & implement changes as part of structured change control process.• Interact with clients to understand business requirements and process flow through status calls.• Take ownership & handle the team to deliver quality releases with customer expectations.• Participate in RPA operational service implementation and delivery.• Expertise in Web | Windows based application designing and development.• RPA solution designing and scripting with tools like Automation anywhere, BOT Insight.

Project Administration - Analyse tasks assigned to junior staff and keeping a tab on resource allocationWorking with the client on the Triage process which includes the Business Requirement DocumentInteract with clients related to the tasks assignedCoding -Design RPA solutions using Automation Anywhere platformUsing Visual Basic for Application (VBA) programming language for development of products on Microsoft Access, Microsoft Excel and SharePointProvide support to existing VBA codeManage projects, either working as individual contributor or with a junior developer assigned.Meet with Business regularly to understand the problem statements and help provide solutions with the best course of action possible in the current environment limitations.Provide project guidance & technical training's to junior developers assigned to the project.

Project Administration - Analyse tasks assigned to determine a better approach.Interact with clients related to the tasks assigned.Provide status updates on assigned project tasks to senior staff.Coding -Understanding Business Requirements by reviewing the System Requirement Document sharedUsing Visual Basic for Application (VBA) programming language for development of products using Microsoft Access, Microsoft Excel and SharePointDeploy the tool developed using workflows set on the SharePointDevelop/Maintain macros which are designed in the regular fashioned and also by using the send keys methodology connecting MS Office Applications to the legacy systems within Franklin Templeton.Develop client/server applications using ADO/DAO and ODBC, linking Microsoft Access with database servers using SQL Server or SharePoint

Interact with clients related to the tasks assigned.Develop new and modify existing Visual Basic code, using VBA with .NET extensions, Microsoft Access, and Microsoft Excel.With supervision, develop portions of applications using ADO and ODBC, linking Microsoft Access with database servers using SQL Server or Oracle

Associated with the Shared Technology Service - Business Intelligence team @Bank of Americawith expertise in SQL Server 2008,SSIS,SSRS, MS Access, automation, VBA

Worked in the reporting and analytics process of the learning and development domain of Deloitte which provides key learning metrics to the leadership and management teams in Deloitte with expertise in SQL, VBA, MS Access, Automations

Worked in the Technology and Process managment team of Deloitte with expertise in SQL, VBA, MS Access, MS Office Automations