• Managing end-to-end lifecycle of global regulatory systems, from requirements gathering and design to testing, deployment, and ongoing support, ensuring alignment with business objectives and regulatory compliance.• Demonstrating proficiency in coordinating, prioritizing multiple high value and complex project systems simultaneously, leveraging strong organizational skills and attention to detail to meet deadlines and exceed expectations.• Leading cross-functional teams in the planning and execution of multiple high-value complex government projects (PACT, ELVIS, ACI, and ACE), employing strategic foresight and decisive leadership to achieve mission-critical objectives.• Leveraged strong stakeholder management skills to build and maintain collaborative partnerships with government officials (CBSA, CBP, ANAM and Europol), vendors and key stakeholders, facilitating effective communication and alignment of project objectives.• Developed and maintained detailed documentation including business requirements, process flows, and user stories, facilitating clear communication between technical and non-technical team members.• Collaborated closely with the Business Analyst (BA) and act as liaison between business stakeholders and IT teams to ensure that strategic business needs are accurately captured, analyzed, and translated into clear requirements and effective solutions.• Subject Matter Expert (SME) providing invaluable guidance and expertise in regulatory applications to drive successful project outcomes and foster collaboration across teams.

Assumed Int’l co-ordinator responsibility, successfully managed 40+ international operations, overseen cross-border logistics, supply chain coordination, and compliance with global regulations, resulting in streamlined processes and optimized efficiency.• Led the development and implementation of Key Performance Indicators (KPIs) and Products per Hour (PPH) to effectively measure and monitor air and international operational performance, driving data-driven decision-making and continuous improvement initiatives.• Investigated complaints and incident in prompt and courteous manner. Interpreted results and findings, prepared reports, and worked with senior management to improve the international operational and service efficiency.• Delivered training to management for implementation of new procedures, processes, services, and technology; coordinated and created training documents.• Developed and implemented company-wide International operational processes and controls.

Took over Hub and Air planner role, and transformed into proactive role, where constantly worked towards process and workflow improvement opportunities to optimize operations efficiency and effectiveness, and maximum return on investments.● Developed, maintained and implemented operating procedures for conventional and automated Hubs/air recovery, and recommended process and workflow improvement opportunities.● Performed cost benefit analyses, developed proposals/SOPs, and RFA's to ensure effective use of resources leading 3X return-on-investment (ROI) during first year.● Identified issues and developed solutions to operational issues; worked with operations management to implement changes to reach desired cost reduction and service improvements.● Attended support group meetings to determine and understand the operational challenges and proposed actions to alleviate performance matrix.

Promoted to operational supervisor role, assuming International (Air and Ground Export) and Domestic Air Operations responsibility, and created a positive culture, that promoted the belief that challenges are opportunities and mistakes are opportunities to learn and grow. Contributed as member of multiple committee, including employee engagement committee (ERC), and Health and Safety committee that improved performance and operational efficiency 7% yoy.● Planned, supervised, and coordinated daily activity of 100+ employees, ensuring consistency across policy, procedures, and operating standards for the assigned division.● Delivered assigned staff training, performance review and progressive counseling. Strengthened employee morals and held turnover below average levels resulting in a improved 8% performance yoy.● Led JDRF and United Way campaign, achieved 198% of the division goal.

Within several months as Data Entry clerk, transitioned into supervisor position working as charge of data entry operation. Overseen scheduling of 45+ resources, collaborated with work unit to share in safety, labor sharing and best practice initiatives to ensured quality and optimum work performance.● Improved IBPR corporate audit results by 32% during the 1st year and supported in development.● Conducted employee engagement committee; including record minutes of meetings, emphasize employee involvement and pro-active communication.● Managed resources through scheduling and approving vacations, reallocating staff to cover absences, reviewing hours, and reporting hours worked for payroll.

Hired initially as Data Entry clerk capturing and validating customs documents for trade clearance. Worked part-time while completing college studies.● Identified data capture failure that later turned into significant administrative cost reductions.● Captured and validated large amount of data accurately in the various systems.● Administered all paperwork accurately and neatly as per Canada and United States customs established and regulated guidelines.