Pratish Dalvi Email and Phone Number

1. Providing breached change ticket data for analysis purpose to quality team.2. Daily basis providing service request and incident tickets breached tickets status to quality team.3. Guiding SLA team members regarding tickets status process flow of servicenow tool (How to assigning tickets to shift engineers domain wise, How to put the ticket ON hold status with proper reason, How to put the ticket in closure state with ticket closure standard format).Changing server status in the SCCD dump (Asset team inventory).1. Flashing decommissioning server status that is active, Inactive, freepool & Mark for disposal to asset team.2. I need take approval from stakeholders to change the server status in the SCCD dump of servers.3. I am raising service request ticket for tracking purpose for decommissioning server which are active/Inactive /freepool/mark for disposal with asset team.

SLA Monitoring (Service level agreement).1. Daily Service request & Incidents tickets report fetching and distributing within entire team as per request category and domain. Also Sharing Service request & Incidents ticket dashboard daily basis with Wipro central team.2. Preparing shiftwise productivity report of engineers on daily basis.3. Monitoring incidents tickets and service request ticket in servicenow tool and followup with engineers for the tickets which are about to breach. Assigning those tickets to engineers as per the shift roaster and as per domain wise (Linux, windows & VMware).4. Monitoring incidents tickets and service request ticket in servicenow tool and follow-up with engineers for the tickets which are about to breach and inform to then to close ticket on priority.Change Management.1. Raising change tickets of customers as well internal team(For Linux, Windows, VMware & Nutanix domain) for planned activities. While raising change ticket i am attaching and reviewing all mandatory documents (Implementation Plan, Rollback plan, Impact analysis document, SIT test cases and result & UAT test cases result.)2. Follow-up till closure of change tickets with internal team as well customers.3. Sharing daily report with operational leads of Wipro and stakeholders.4. Follow-up with HDFC users as well internal team for server decommissioning of change tickets.5. Sharing monthly change tickets data to operational leads for making monthly presentation slide.Updating inventory.1. Changing the server status & other changes as per requirement in LONODB inventory.2. Adding new server entries in the LONODB inventory as per new data and PAV (Physical Asset Verification).