Working as Microsoft consultant in Doha Qatar on the behalf of Beta Edge having more than 12 years experience.

• 10+ years of experience in IT support on Windows Servers, Exchange 2007/2010/2013,Active Directory,MS Hyper-v,VMware Vsphere,SCOM ,MSPowerShell,Exchange Shell,DNS,DHCP, Firewall.• Design Backup Strategy & ensure scheduled / unscheduled backups as per the backup plan• . • Proficient administrator engaged in administering, supporting and maintaining Windows Server, MS Exchange, Iron Port, Blackberry Enterprise Servers and sustaining SLA’s as well Skilful at working in… Show more • 10+ years of experience in IT support on Windows Servers, Exchange 2007/2010/2013,Active Directory,MS Hyper-v,VMware Vsphere,SCOM ,MSPowerShell,Exchange Shell,DNS,DHCP, Firewall.• Design Backup Strategy & ensure scheduled / unscheduled backups as per the backup plan• . • Proficient administrator engaged in administering, supporting and maintaining Windows Server, MS Exchange, Iron Port, Blackberry Enterprise Servers and sustaining SLA’s as well Skilful at working in coordination with the workforce to enhance efficiency to deliver quality services to client.• Strong understanding and experience with MS Exchange 2007/2010/2013 in an enterprise environment including Clustered setups, message flow and security, message routing, configuring Policies, Public Folder Infrastructure.• Presently associated with IPMC GHANA and working as Technology Specialist Show less

• Working as Exchange Administrator (Messaging and Collaboration Services)• Managing FOPE and UAG servers. • Managing and maintaining Exchange Servers (2010), Blackberry Enterprise servers (Ver. 4 and 5).• Running Daily health Checks of all Exchange server, Iron Port & BlackBerry Servers.• Testing patches in test environment and deploy the approved patches on all production collaboration servers. • Troubleshooting Mail flow issue, Message tracking, Restoration of Mailboxes… Show more • Working as Exchange Administrator (Messaging and Collaboration Services)• Managing FOPE and UAG servers. • Managing and maintaining Exchange Servers (2010), Blackberry Enterprise servers (Ver. 4 and 5).• Running Daily health Checks of all Exchange server, Iron Port & BlackBerry Servers.• Testing patches in test environment and deploy the approved patches on all production collaboration servers. • Troubleshooting Mail flow issue, Message tracking, Restoration of Mailboxes through RSG. • Managing Public Folders, Replication and Permissions. • Monitoring Blackberry Enterprise servers and Iron port. Troubleshooting end user issues with BB devices.• Effectively worked on Ticketing Tool ITSM:• Raising, updating, chasing & closing the tickets. • Coordinating with relevant teams to get the issues resolved Show less

Proficient administrator engaged in administering, supporting and maintaining Windows Server, MS Exchange 2007, Iron Port, Blackberry Enterprise Servers and sustaining SLA’s as well Skilful at working in coordination with the workforce to enhance efficiencies to deliver quality services to client.

 Installing, supporting, and maintaining servers and other computer systems, planning and responding to service outages and other problems. Managing Exchange 2007 server, Client errors (Outlook 2007, OWA) for email infrastructure. Configuring mail boxes on regular basis and given the appropriate group permission. Managing recipient objects (Mailboxes, Distribution Lists, Mail Contacts) Managing the blackberry enterprises server (Configuring Users and providing solution to… Show more  Installing, supporting, and maintaining servers and other computer systems, planning and responding to service outages and other problems. Managing Exchange 2007 server, Client errors (Outlook 2007, OWA) for email infrastructure. Configuring mail boxes on regular basis and given the appropriate group permission. Managing recipient objects (Mailboxes, Distribution Lists, Mail Contacts) Managing the blackberry enterprises server (Configuring Users and providing solution to users) Monitoring and Maintaining Active Directory (Win2003) network, DNS, DHCP, WINS and user accounts, Creating user accounts and given appropriate permission to the user. Scheduling and supervising backups using VERITAS 11D on MSL 2024. Monitoring and managing Trendmicro Antivirus Server  Providing Remote support to circle offices. Managed HP DL 380 & DL 360 servers(Hardware) Responsible for documenting the configuration of the system. Show less

 Successfully handled the customer support services and ensuring the maximum customer satisfaction by closely interacting with client, understanding their requirements and providing services accordingly in the assigned territory of Punjab Maintained record of all activities performed at customer’s site by call login process Regular interaction with Clients by providing them technical and security updates Routine audits of systems and software. Deploying software patches… Show more  Successfully handled the customer support services and ensuring the maximum customer satisfaction by closely interacting with client, understanding their requirements and providing services accordingly in the assigned territory of Punjab Maintained record of all activities performed at customer’s site by call login process Regular interaction with Clients by providing them technical and security updates Routine audits of systems and software. Deploying software patches, preventing break-ins and other security problems. Applying operating Systems updates and configuration changes. Adding, removing, or updating user account information, resetting passwords etc. Ensuring the maximum customer satisfaction by closely interacting with client & understand their requirements and customizing the product and services.  Maintaining record of all activities performed at customer’s site, ensuring backup of users and regularly updating the same as per the client backup schedule. Show less