Business System Analyst
Current• Serve as the Primary Support for D365 CRM, offering internal support and resolving technical issues for cross-functional teams.• Act as a Project Lead for Multiple PowerApps Projects, leading the development of solutions that enhance business processes and drive efficiency.• Developed and managed key applications, like Software Request Portal, Survey, and Invoicing, using Power Apps and seamlessly integrated them with Power Automate for enhanced workflow automation.• Configure new functionalities and features, conducting demonstrations to users to better understand system capabilities.• Proficiently utilize documentation tools like Click Learn to ensure comprehensive and accessible documentation of business processes.• Created visual representations of business processes using flowcharts and swimlane diagrams for clear communication. • Developed comprehensive test plans and scripts, covering unit, integration, and user acceptance testing to ensure system reliability.• Perform root cause analysis on system issues, offering well-founded recommendations for issue resolution and effective mitigation strategies.• Gather precise requirements from stakeholders through interviews, workshops, and surveys, guaranteeing the accuracy of project deliverables.• Analyse business needs, identify areas for enhancement and propose efficient solutions to streamline operations and drive productivity.• Provide continuous technical support for existing applications and systems, ensuring smooth functioning and prompt issue resolution.• Led system implementations by translating business needs into actionable system requirements, aligning with organizational goals. • Collaborated cross-functionally, including user training, to ensure seamless adoption and integration.
