• Main responsibility was directing and organizing all IT-related projects and initiatives.• Planned implementation of new ERP systems and provided guidance to IT staff at holding factories.• Provided direction and leadership in the formulation of new and revised legacy IT systems.• Approved procurements (both hardware and software), and established partnerships with IT providers.• Analyzed the risks, costs, and value of technology investments to advise upper management.• Supervised and approved the human capital for IT recruitments among all holding companies.• Lead a team of about 13 IT professionals located in three different cities.• Was a member of Company Executive Committee and directly reporting to the MD.• Worked with various vendors to analyze applications, technologies, tools and resources.• Interacted with cross functional business team to understand/fulfill their business requirements. Ensuring that IT supports their operations.

• Conducted Microsoft technical training classes.• Planned and applied training on technology upgrades.• Coordinated with managers and employees in various business to determine Microsoft program training goals and needs.• Write and revise handbooks and training manuals to reflect changing training requirements.• Developed and applied learning solutions to improve business performance.• Maintained training material and applications.• Recommended improvements needed in programs.

• Upgrades system hardware and software components as required, Manages and maintains backups, installs upgrades and configures system files and services.• Analyzes, logs, tracks, and resolves hardware/software matters pertaining to networking, connectivity issues, printers, servers, and applications to meet business needs.• Computer Assembly and OS installation.• Troubleshooting & Maintenance of Desktops/Laptops in Computer Labs.