Praveen Parameshvaran 🏳️‍🌈 Email & Phone Number

Melbourne, Vic, Au

• Responsible for delivering high-quality, customer-focused service to complainants by resolving complaints efficiently and fairly• Swiftly and effectively resolve single-issue complaints in accordance with Trust Deed and relevant superannuation law/regulations• Skilled in documenting complaints handling investigations and outlining proposed resolutions• Produce clear, concise, and considered complaint responses• Analyse root causes of complaints and escalate/communicate to internal and external parties as needed• Excellent verbal and written communication skills

• Supervised outbound requests by trustees, and within the contact centre• Conducted thorough investigation to resolve member questions and exceptions

Melbourne, Victoria, Australia

• Performed exceptional client services by answering telephone/email queries• Maintained an up-to-date knowledge and understanding of superannuation, taxation and legislation and applied knowledge to resolve complex issues• Arranged consultations with financial advisers for members, where necessary• Completed impromptu administration duties as assigned by Team Leader• Achieved dynamic business requirements and exceeding KRAs• Successfully de-escalated aggravated members by providing definite, positive assistance

Melbourne, Victoria, Australia

• Forged a strong and vibrant fitness community• Tailored personalised nutritional advice for clients• Created and delivered effective programming for group and performance-based clientele• Assisted with marketing initiatives and promotions of the studio• Managed online social media channels• Discussed membership processes with all new and potential members to ensure smooth onboarding

Sydney, New South Wales, Australia

• Organised and conducted training and induction of new staff members• Oversaw performance of bar attendants• Liaised directly with store manager to ensure seamless functionality of store• Provided guidance and support for team• Maintained dairy inventory• Collected and accounted for payments

Sydney, New South Wales, Australia

• Answered client questions• Adhering to health and safety guidelines• Maintained a clean and hygienic work area• Collected payments