Pravinkumar S Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Monitor Skype for Business application and server operating system services. • Evaluate, test and deploy application updates across 60 servers deployed in US and International data centers.• Resolve service issues directly and engage with Microsoft and Boeing Escalation teams when required.• Work with application teams to integrate and maintain Skype for Business services. These include: • Enterprise Voice Softphone and Call Routing • Microsoft Office Online Server • Microsoft Exchange Unified Messaging • Microsoft 365 Cloud Services • Maintain Skype or Business Edge perimeter servers supporting Federation. • Analyze SQL Reporting Services reports and metrics to resolve service quality issues and trouble reports• Monitor service and server performance to maintain Service Level Agreement and Application Availability level.• Support Skype for Business Persistent Chat service.

Bengaluru, Karnataka, India

· M365 Tenant and Platform Administration including configuration and setup· Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, Onedrive for Business, Sharepoint Online administration, M365 productivity tools, ATP, Azure AD· Strong knowledge on PowerShell scripting for Tasks automation using various PS modules· Hands-on knowledge on Azure AD, Azure AD connect for M365 modules· Experience in Azure and Microsoft 365 security and identity · Experience in Microsoft Defender for Office 365, Identity Protection, and Intune· Experience in AIP & DLP administration and support· Good understanding on Monitoring and reporting of Service Health & Message Center

Bengaluru Area, India

Familiar with administering Office 365Windows MS Server technologies and troubleshooting knowledge (all flavors)Exposure to Active Directory, DNS, DHCP etcVirtualization technologies VMwareServer admin with patching and package deployment experience.Experience with enterprise backup solutionsFamiliar with PowerShell or similar scripting language(s)Experience with enterprise monitoring solutionsMust be able to quickly diagnose system problems and implement solutions to restore functionalityUnderstanding of services in scale in large networks

Bengaluru Area, India

•Perform operational maintenance tasks (i.e., patch management, software upgrades, security monitoring, firmware upgrades, UPS monitoring)•Manage Company technology partnerships in the areas of: equipment procurement/warranty/support, network security, phones/Internet, wireless service, copier (network side), licensing, security monitoring, back-up and user training•Manage user/workstation operational requirements•Maintain software licenses and company hardware inventory. Make recommendations on replacements•Provide desktop, network and server support•Provide application support, to include:•Troubleshoot and resolve client network and workstation issues.•Resolve day to day technical problems; coordinate and resolve end user support.•Design and conduct training programs; providing references and support•Experience with core Microsoft Enterprise Products including; Server 2012 R2, Windows 7 & 10 Pro, SharePoint, Microsoft Office Professional 2016, Office 365•Detailed theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc.

Bengaluru Area, India

• Managing all Active Directory Objects such as Domain, User Accounts, Groups, OU’s Computers, File and Print Services.• Executed effective processes for service desk handling relating to AD incidents.• Implemented procedures for support and maintenance of IT infrastructure projects.• Provided call support to customers on a rotational basis• On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers• Setting up the ActiveSync for the mobile messaging services• Resolved tenancy technical issues and monitored Office 365 systems• Automated and executed Office 365 procedures utilizing Windows PowerShell

Bengaluru Area, India

• Created/modified user account, security groups, and distribution list to protect company proprietary information.• Served as lead contact for Desk Side Support Technicians, to provide assistance when trouble-shooting desk side issues, including issues which could be server related.• Performed management level auditing responsibilities, providing reporting capabilities for CIO level leadership• Demonstrated strong leadership skills in leading Consultants to perform many technical abilities and give technical advice for multiple clients.• Utilized sync for Mobile functionality for users in Office 365 environment.• Managed on premise servers, Public folder, mailbox account, providing access, resolving connectivity issue and server performance issue.

Bengaluru Area, India

• Managed User Accounts on Windows Platform (Creation, Deletion, Permissions, and VPN Access)• Performed cross platform audits of Active Directory (AD) objects and user permissions• Developed organizational units in Active Directory (AD) and managed user security with group policies• Created and maintained email addresses and distribution lists in MS Exchange.• Provided system administration via (Log Me In) for Exchange, SharePoint, OneDrive and skype for Business.• Create user accounts, assign policy rights, create distribution list, maintain windows folder security, create group policy etc.

Coimbatore Area, India

• Provided first call resolution in terms of technical support to resolve internet connectivity issues.• Provide end-user technical support for hardware issues on standard equipment, in addition to determining network related issues during troubleshooting.• Resolving internet browser Related Issues • Provide first level troubleshooting for Installation & un-installation of drivers, modems and USB ports & devices.