Peter Clarke Email & Phone Number

London, United Kingdom

Virtual Operations helps organisations experiencing expanding workloads, unpredictable costs or service challenges to open up new opportunities for staff deployment, innovation, compliance and better business information through robotic process automation (RPA).Responsible for engagement with clients at different stages in their automation program: strategy, assessment, selection, deployment, support.

Independent interim consultant and programme manager.Recent assignment - a range of business transformation activities for a large UK law firm: - Established in-house Operational Change Team - Counter Fraud Practice Group – Improvement Programme - Working Capital Review - New Business Inception (NBI) – Conflicts, New Clients, New Matters - Secretarial and Administration Restructure and DPU Home Working - HR System Selection and Organisation Design October 2011 - completed Service Centre Realignment assignment for a leading international bank on a large HR Optimization program.Previous assignments include HR commercialisation project for large NHS Trust and advisory support to start-up BPO company.

Responsible for operations (Production, Implementation, Technology,Quality) in Xchanging's HR outsourcing business.

Business Development and Consulting role in IBM's Human Captial Management consulting practice. Aligned to HR Strategy and Transformation with particular interest in HR strategy development, HR organisation and process framework, shared services and workforce analytics. Developing further interests in use of Web 2.0 technology to support HR and Workforce transformation

Short term contract in project management role. Involved in HR sourcing strategy and transformation projects with 3 global clients, based in Europe

Responsible for designing, planning and developing commercially and operationally viable multi-process HR outsourcing solutions for large / multi-national clients

Responsible for team transitioning HR services from client organisations to Exult. Major clients included BP, Bank of America, Unisys, International Paper.Project Manager: initial set-up of Mumbai HR service centre and maintained involvement in organisation design, recruiting and migration of work offshore.Business Architect and Project Manager: definition, documentation and implementation of Exult Service Delivery Model. Patent applied for.

Variety of roles in Outsourcing and Management Consulting teams and projects:Outsourcing Sales Support ManagerTransition of outsourced services including ITO, ASM, F&A, LogisticsITO organisation design and implementationService Management specialisation: developed methods, tools and training. Service Delivery Manager, B2B start-up projectService Excellence Team Leader - US-basedMajor clients included: London Stock Exchange, BP, Woolwich Building Society, Barclays Bank, Conoco, ELF Petroleum, John Hancock, JPMorgan, Seeboard