Peter Cruickshank Email & Phone Number

Reading, England, United Kingdom

Hook, England, United Kingdom

Hook, England, United Kingdom

UK Account - Infrastructure Project Management• Bid preparation• Infrastructure & Application Project & Programme Management

Fleet, England, United Kingdom

• Primary Situation Manager (major incident management) for EMEA, trainer & process subject matter expert • Lead for Service Improvement Plans (SIP) on Orange UK, Vin & Sprit, SKF and ABN Amro• Incident & Problem Management leader in Shell Account start up for Operational Integrator (multi-vendor management)• Produced Shell Operational Integrator Incident Management process documentation including level 2 process flows down to level 4 work instructions • Evaluated proposals of the effect of Best Shore programme on Service Management• Represented Service Management during new business reviews & provided cost models for the SM component• Chair UKIMEA and EMEA service delivery operations calls including daily operational, change management, RCA reviews

Fleet, England, United Kingdom

• Implemented team leader structures for the management of several large international teams over 7 countries in Europe & North America• Transitioned EMEA staff into the global capability• Service Management Leader for Critical Response Process (escalated SIP on accounts with major problems) on ABN Amro & EBS• Manager of EDS global process leads for Incident, Problem & Service Desk• Developed a global “multi-vendor management” strategy for use on major EDS accounts

Fleet, England, United Kingdom

• Implemented business processes & prepared documentation surrounding Workplace Services Microsoft “escalated need” patch testing & deployment. • Facilitated a series of European Release Management workshops to determine patch management command and control requirements for the region• Established an interfaces forum to ensure effective communication between WS and other global programmes• Service Management Lead for EMEA Workplace Services “Multi-Year Plan” programme• Incorporated Situation Management best practice processes into EDS UK BCP templates

Heathrow, England, United Kingdom

• Situation Management Leader during major incidents involving multiple customers• Establishing situation incident rooms (or war rooms), teleconferences, information web sites and eRooms• Developed a Customer Satisfaction Survey & Service Excellence system • Roll out across EMEA of the Supplier Escalation & Information system web sites• Established a ITIL Foundation level training programme for over 400 EDS staff• Developed & maintained the site BCP for EDS’s European headquarters (Stockley Park) and satellite offices (Fleet)• Produced UKIMEA Response to Operational Problems (RtOP) and Situation Management process guides and training presentation material• Utilised Business Intelligence tools to prepare Service Improvement Plans for various EDS accounts and monitor incidents across all UK accounts

• British Airways, National Air Traffic Services, Civil Aviation Authority, Palm accounts

• Migration of the operational real time systems from Baker Street to EDS managed data centre in Gloucestershire – without any service interruption• Developed Year 2000 BCP for EDS operations on the Transport for London account

London, England, United Kingdom

• Managed the London Underground Automatic Fare Collection data centre in Baker Street London. Comprised 18 operations personnel. Budget > £3m.• Contract Manager for IT infrastructure suppliers (Cubic, Digital, internal communications contractor). The largest of which was a 5 year / £6m midrange maintenance contract• Directed the London Underground Automatic Fare Collection (AFC) data warehousing programme called DIVORCED • Automatic Fare Collection lead for the LUL Penalty Fares project.• Designer & DBA for the DIVORCED data warehouse • Designed & developed a series of marketing and operations tools • Participated as LUL’s Automatic Fare Collection customer representative during requirements definition phases (pre-ITT) for the Prestige programme – a £1.2 billon / 17 year private finance initiative (PFI)

Sunningdale, England, United Kingdom

• Designed, developed, deployed & trained customer personnel on PC based Sales and Marketing database systems used in over 20 countries by EAC (Europe, Africa & Far East), OCE (DK), Alcatel (FR), ICI (DK), Nutricia (NL), Remploy (UK)• Designed and developed a suite of Service Management logistics simulation systems used by large service organisations (Alcatel) to develop service management strategies• Designed and implemented airline flight booking and billing systems

Addlestone, England, United Kingdom

Responsible for development, compilation, testing & role out of George 3 Operating systems in Addlestone data centre plus several other Plessey & BT sitesManaging 6 shift systems programmers at their main data centre

Bracknell, England, United Kingdom

George 3 Operating system design & maintenance.Working on operating system access & security

Elstree, England, United Kingdom

Operating Systems programming & system testing

Bachelor'S Degree, Mathematics, 2.1 Honours

Activities and Societies: Hi Fi Badminton Included Physics subsidiary Final year courses: Computing (Algol68R), Astrophysics, Quantum.

A Level, Pure Mathematics, Applied Mathematics, Physics, A

Activities and Societies: Chess