Philippe Recto Email & Phone Number

San Diego, California, United States

Vista, California, United States

Deliver Cannabis Orders directly to consumers in the San Diego County and Temecula/Murrieta Markets

United States

• Increased customer feedback data by 87% over 6 months by developing and deploying a new engagement trigger using a task workflow• Increased efficiency 3-4% for sales by streamlining data systems and flow; transitioned users to newly designed interface• Developed and implemented secure user and role hierarches for appropriate file and report access • Weekly Audits for Quality Control Data Integrity• Analyzed Sales Data for Outliers and Provided 20 Separate Key Performance Indicators• Orientation for 36 Customer Service and 70+ Technical Support Teams on Navigation and Field Definitions with Programmed Validation• Bi-weekly, Prepared and Delivered data for Sales and Marketing Leadership Presentations• Provided Inter-Departmental Updates and Communications for Company Goal Alignment• Managed Project Delivery for Time• Created Reports and Charts for Department Managers and Executives• Designed and implemented New Sales and Service Processes• Ran and Performed Testing, and Validation of Queries• Weekly and Daily Scrum for Project Alignment with IT and Project Management Staff Team

Greater San Diego Area

• Audited up to 50 rebate applications per day, and up to 10 income verification documents of applicants per day to meet government qualification standards• Organized, authored, and updated SOP’s, spreadsheets, and other documentation for 3 government approved programs• Delivered 6,000+ Electric bike discount voucher applications within the 3-month program deadline• Processed up to 10 incoming mail and up to 4,000 outgoing mail per month• Prepared and delivered 2 all-hands educational presentations on customer service best practice principles, results of income verification inefficiency audit• Provided training and support for new hires in various job duties after 4 months on the job• Completed validation project for front-end webpage form to improve customer user experience and data input accuracy; delivered within 2 days• Completed validation project for employee Salesforce interaction to improve data capture accuracy from web-to-lead process; delivered within 2 days

Greater San Diego Area

• Designed, developed, maintained, and updated website content and interface for the Veterans of Chamber of Commerce. Project delivered within 3 months.• Created solutions for software or project development life cycle stages with a team for the San Diego Tech Hub Community. Team Project delivered in 2 weeks.• Build web components, and created user story flow charts/documentations for RipeMetric with an Agile team and process. Completed internship after 3 months.• Sorted and tracked project progress with Agile or waterfall methodologies for a San Diego startup group “The Mural Project”. • Designed new website for Rock Band, “the Mellow Dees”. Delivered new website within 1 month

San Diego, Ca

• Maintained a metric of 85% confirmation and accuracy per month of an assigned commercial real estate portfolio of over 2,000 commercial real estate properties by creating relationships with over 500 real estate professionals• Delivered 10+ sales comparable reports weekly• Provided customer service and technical support to over 500 commercial real estate professionals within an assigned market portfolio• Worked with a team of senior researchers and managers to prepare and deliver quarterly market reports for presentation to clients• Provided weekly inter-departmental updates and communications for organization goal alignment • Provided training and support for new hires, in data gathering, research, and quality control• Weekly delegation of sale comparable reports to the market team for qualification and process• Wrote and published weekly online articles of high-valued commercial real estate transactions • Averaged over 20+ calls per day to market professionals for real estate data validation• Processed over 100+ email submissions from clients for property inventory updates weekly

Master'S Degree, Business Administration And Management, General

Expeditioner, Salesforce Administration

Activities and Societies: Trailblazer Community https://trailblazer.me/id/pheel1285

Certification, Salesforce Administration

on-line certification for Salesforce Administrator from University of San Diego via www.pathstream.com

Coding Bootcamp, Full Stack Web Development

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Full Stack Web Development Bootcamp, Web Page, Digital/Multimedia And Information Resources Design