Preet Panesar Email & Phone Number

Salford, GB

Manchester, England, United Kingdom

Office management including planning, organisation and support to the Manchester team with day to day tasks. Managing Directors, managing diaries, meetings and general enquires.

Leeds, England, United Kingdom

Working in the insolvency department assisting with liquidation/administration cases

Leeds, England, United Kingdom

• SME in incident management, worked personal data incidents, determined whether a breach had occurred or not, guidance on immediate action under GDPR 2018 (Article 34), containing confirmed breaches and remediation..
• Identified and reviewed high risk cases where vulnerable customers were victims of data leakage due to human error or system error within the business, which may result in risk or harm to the Freedoms of Information.
• Logged and investigated escalated ICO complaints, escalated non-compliant DSAR complaints and escalated GDPR personal data complaints.
• Presented, prepared and designed content for the monthly UK Information Governance Forum via PowerPoint for the Information Risk team. Had written and distributed minutes to the UK Exec from the monthly forum.
• Supported in the completion of DPIA’s (Data Protection Impact Assessments) for new projects involving the handling of large amounts of personal data.
• Supported in delivery of information and training awareness in Data Protection and privacy incidents through hosting buzz sessions, training sessions and 121’s.

Leeds, United Kingdom

• Provided second-line auditing by reviewing 1000+ payment transactions weekly, checking for money laundering / suspicious transactions escalating anything to MLRO/NCA. Listening to customer calls for transactional fraud.
• Investigative techniques included taking immediate action, fact finding, data gathering, data analysis, remediation and reporting the incident if necessary to the (MLRO), regulated body such as the National Crime.
• Worked requests for the subjects accounts, where their mobile phones had been seized under section 22 of the Police and Criminal Evidence Act 1984 (PACE). The police requested transcripts of calls made to and from the.
• Headed investigations under Schedule 2 of the Data Protection Act (DPA) 2018 for AML, Fly-tipping cases, human trafficking, murder and missing people queries with discretion.
• Produced production orders, witness statements and transcripts for governing bodies under Schedule 2 of the Data Protection Act (DPA) 2018.

• Managed a team of up to 18 agents. Placed 2 of my team on the CSA course supporting them a pass mark. Developed staff to Team Leader level through mentoring, coaching.
• Managed Team Leaders in the absence of the Operations Manager, setting up work for the day and heading meetings regarding forecasting for the department and analysing statistics.
• Creating training guidance and documented processes within guides. Reviewed a total of 22 guides for the Insolvency Team.
• Forecasted future trends on correspondence, which allowed me to implement and delegate tasks in ample time, ensuring all project deadlines within the organisation were met.
• Detected gaps in processes for work that had not been audited, through root causes analysis including thematic reviews, presenting findings to senior management and implementing controls in place to eliminate the gaps.
• Created an incentive proposal which increased team’s quality and productivity by 11.5%. My team averaged 94% call and written quality performance through coaching and training from 82%.

• Reviewed escalated cases from the team, making judgement calls on accounts whether the case was a write- off or going back to the original creditor for further information.
• Provided side by side training, coaching and 1-2-1 monthly reviews supporting development of staff.
• Created and embedded processes within the Fraud team including the eradication of the CRN after speaking with Action Fraud and the Police.

Leeds, England, United Kingdom

Eu General Data Protection Regulation Foundation (Gdpr F), Data Protection, Pass

Ica Advance Certificate In Compliance

Nocn Level 3 Certificate For The Debt Collection Indusrty (Qcf), Credit Services Association

Ba (Hons) Business Information Management