Preet Sidhu Email and Phone Number

Worked as a Media Engineer Tech, working with Evertz Routers, Ross Switchers, Miranda Frame and D/A cards, CC Encoders, Audio Mixers, IFB equipment, Dish farm and dealing with Satellite signal coming in from CBC through a X converter and sending a return feed via Fiber to them. Worked with Linux servers and creating a HPI script for ASI card for control. worked with Python scripts, Camera equipment, lighting, green screens, Baron equipment, maintaining Firewall, User Acc privileges for Internal accounts, setting up network drives, setting new FTP server, remotely helping internal clients with Cisco AnyConnect VPN, troubleshooting network related problems, Audio or Video related issues.

• Provided effective customer service by handling technical support inquiries and following documentation policies• Answered technical inquiries and provide pricing information regarding Ross products• Expedited returned material from the field for service reasons (RMA Procedure)• Provided effective remote and on-site installation, technical training and commissioning services• Setup a in-house training system (lab) with Ross products

• Provided knowledgeable technical support and troubleshooting guidance pertaining to satellite TV• Delivered exceptional customer experience while staying within our support scope guidelines• Educated customers in realizing the full benefit of their Shaw products and services• Look for opportunities to improve our business and elevate customer experiences• Promoted and sold Shaw products and services• Employed my time management and multi-tasking skills to maintain high service levels