Preetam Kumar Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Used Salesforce Lightning tool to log, track and manage Incidents and Service Requests.• Take ownership of user problems and be proactive when dealing with user issues.• Log all calls on the call logging system and maintain full documentation.• Respond to enquiries from clients and help them resolve any hardware and software problems.• Responsible for providing telephone support for customers on operation or maintenance of Dell products.• Assist phone customers by diagnosing problems and providing resolutions for technical and service issues.• Performs work in accordance to standardized policies and procedures• Ensure proper escalation procedures are followed.• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.• Documents problems in the support solution database for diagnostics and solution implementation.• Responsible for customer satisfaction through effective handling of customer problems• Strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.• Used Service-now tool to log, track and manage Incidents and Service Requests.• Handled inbound calls and solved user's queries relating to all technical issues• Identify, Analyze and troubleshoot LAN/WAN issues• Dispatching tickets to Concerned teams if an issue un-resolved at 1st level of support.

B.Com, Computer Programming, Specific Applications

Bachelor Of Commerce - Bcom, Computer And Information Sciences And Support Services