Preetesh Dev Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Remote

1. Provide responses and documentation to inquiries .Provide feedback on workflow and work received.2. Assist in monitoring daily departmental workflow and may provide staff support.3. Contribute to positive employee relations through effective communication, teamwork and partnership with co-worker and the management team.4. Provide support and assistance to other departments during peak periods, learning other areas of the operations to assist teams and expand knowledge5. Provide resolutions lists that worked well and not so well to ensure we drive improvements.6. Working with warehouse data and updating the status as per the requirement on Airtable tool and Deposco.

Pune Area, India

1. Solving customer complaints, fixing order problems and errors, and provided detailed product information.2. Responsible to support IN domains based on the requirements via Voice / Chats and Emails.3. Taking the ownership to resolve challenging customer issues and Empathize with the customers and solve their issues efficiently.4. Adhere to appropriate workflow and raise tickets to Support Teams and extend assistance to resolve issues at the earliest5. Demonstrate interpersonal skills with a diverse customer base as conflict resolution, negotiation, and de-escalation.6. Keep record of client interaction and assign the client details to the respective consultants.7. Provide quick resolutions via phone, e-mail and chats utilizing the resources8. Apply decision making & analytical skills and approach problems logically and rationally9. Analyzed fraud by a customer and past concessions claimed.10. Meeting the standard metrics required by the Organization to analyze and ensure quality deliverance. Metrics include maintaining PRR (Positive Response Rate), CHT (Concurrent Handle Time) and RCR (Repeat Contact Rate) goals.

Kolkata, West Bengal, India

1.Gained hands-on experience in IoT based Lab works on remote sensing and Home automation fields.2.Develope a smart temperature sensing device which alerts the user if the temperature is very high or very low.3. Also integrated the device with Air conditioner using IOT technology to automatically turn it on / off as per the temperature rising high or low.