Responding to client enquiries via phone and Chat Resolving client complaints, problems or concerns in a timely and professional manner. Providing information and guidance on the billing software, modules and features. Providing support for creating and submitting medical claims to insurance companies for reimbursement. Providing support on entering medical codes (ICD-10, CPT, HCPCS) and patient data into billing software. Providing support in verifying claim status, resolving rejections, and appealing denied claims. Providing support on generating and sending patient statements and processing payments. Providing support on con rming patient insurance coverage and benefits. Ensuring adherence to HIPAA regulatory guidelines. Collaborating with healthcare providers and insurance companies to resolve billing issue. Identifying and escalating complex issues to senior sta or other departments as needed. Maintaining accurate records of client interactions, issues and resolutions. Ensuring high level of customer satisfaction, loyalty and retention.

Business Immigration Analyst

Coordinating with the clients for online Sales for Exhibition Stands, retail Kiosks, Sign Boards, Mannequins and Giveaways Managed smooth operations and communicated timely updates to coordinate administrative activities. Answered mailed, emailed, telephoned and in-person requests for service and information. Making sales from social media and outlook Cost estimation Interacting with the 3D designing team for the demo Provided team members with resources needed to complete project work to maximize e ciency. Managed deadlines and progress across team to Facilite project delivery within stipulated timelines. Assessed feedback from customers to gauge satisfaction and project success. Communication with the AR team for the payment con rmation Interacting with the clients through email and telephone Preparing reports in excel.

 AP Process. Receipt verification and Auditing in Travel and expense.  Invoice Processing. Working in SAP and Excel. Petty cash and Manual Claims.  Advance Booking.  Interacting clients and employees through email. Preparing reports in excel.