Preethi Ethiraj Email & Phone Number

Senior System ExecutiveMar 2014 - December 2015Chennai DLF*Supported network connectivity issues at desktop level, responsible for providing technical Resolution to Computer-Network problems like configuring Network/LAN, Adding & Removing machines to & from the Project VLAN, Designing Network Diagrams, Processing Firewall requests, Wifi issues.*Tracked user issues for resolution and escalation through Remedy Help Desk Software.*Managing customer expectations by ensuring applications are supported to agreed service levels.Creating user accounts, groups and assign group rights using Microsoft server tools (ADS) Active Directory.*Worked based on ITIL and achieving target SLA set for customer satisfaction in resolving technical issues.*Completed internal Certifications like ITIL V3 (CCP), Brain benchEvent CoordinatorChennai Area, IndiaChennai Area, India*Pulled together complex task of arranging logistics and planning a 2 day team-outing event for a team of 100 in a short time of 2 weeks.*Regularly conducted town-hall events, sporting events, fun activities, music concerts and conventions for my Project people. *Worked closely with people across 2 geographic location to put together floor plans, timelines and working agendas for each event through Video Conferencing using Tandberg Tool.

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  Anna University

  Information Technology