Preeti Singh Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Developed 20+ automation processes for clients, addressing pain points and identifying automation opportunities.• Acted as the direct point of contact for all UiPath technical queries.• Implemented end-to-end RPA delivery framework, from discovery to run support.• Pre-sold automation products like UiPath Insights and Document Understanding to potential clients.

Port Melbourne, Victoria, Australia

- Created numerous automations to automate repetitive tasks, ensure consistency and accuracy all while drastically cutting labor costs.- Well-versed with the new UiPath features like Document Understanding (template less extraction of data out of receipts and invoices), Computer Vision using the advanced OCR technology. - Provide support and led ITIL process ownership for BOTs on the platform. This resulted in above 95% of incidents solved and requests fulfilled within SLA.- Documented and distributed various unfamiliar best practices for working on application issues and requests.- Provide support and led ITIL process ownership for bots deployed in production, to ensure the orchestrator runs without any issues.

Whiteley Fareham

Perform incident triage and provide resolution for business-critical retail, manufacturing and warehousing applications. Provided early life support after the go-live.- Automation; Successfully saved 250+ Hrs. of time and effort by automating around 1250 recurring incidents through process automation using UiPath/Shell Scripting/Rundeck.- RPA; Created RPA structure and team along with production support, designed and developed RPA solutions to accelerate Business processes.- Automated 8 critical business processes End to End using UiPath.- Created end to end automation solutions for clients as per requirement which involves feasibility study, designing architecture, development, testing and deployment of automation.- Service Delivery; accountable to ensure service delivery in terms of 24*7 support. Also, to ensure the service delivery is provided within the regulated SLA’s.

Bengaluru Area, India

Accenture Solutions Ltd (Client - Insurance Provider USA) - Attended RPA training to automate the rule-based build and deploy activities.- Build and Deploy Co-ordinator. - Served as a technical liaison between application end-users and IT. - Performed UAT and production validations. - Build/Configure and Deploy SQL workflows in environments. - Monitoring of databases and servers via Nimbus. - Performed analysis, functional design, troubleshooting, documentation, and testing of updates and defect repairs associated with application functionality.

Bengaluru Area, India

Software Engineering Senior Analyst (Client – Data Storage Company)- Provide third-level application software support for multiple products. - Analyze system errors and troubleshoot network, server, and database errors. Document system bugs; report to Development team. - Performed software application and disaster recovery testing, ensuring business-readiness following failover. - Maintenance and Support for Client Products in Oracle Configurator/BOM/Inv both in live and staging environments. - Responsible reporting and identifying ambiguities in the test data sent by the client during Integration test.- Decreased system errors through discovery of redundant data within database, which led to working with Development team on clean up of data.

Bengaluru Area, India

Client - Catalogue Based Retailer UKDeveloped and implemented solution as part of SDLC for retail Point of Sale application. Successfully implemented multiple releases which included numerous enhancements. End to end solution until the Golive to production.- Developed and implemented solution as part of SDLC for retail Point of Sale application. - Level 3 support for AIP (Advanced Inventory Planning) Application. - Development of automation scripts using Bash. - Defect and production bug tracking. - Provide workarounds and data fixes within the SLAs. - Provide delivery which was 100% free of defects.