Team Manager
- Facilitated Scrum ceremonies under guidance, contributing to process improvements and better team collaboration.- Built and led the Customer Experience team for India from scratch, including recruiting, training, and mentoring to drive team growth and success. - Collaborated with product managers to prioritize backlogs and support workflow improvements, boosting team efficiency.- Used JIRA and Confluence to track progress, improve team communication, and drive continuousโฆ Show more - Facilitated Scrum ceremonies under guidance, contributing to process improvements and better team collaboration.- Built and led the Customer Experience team for India from scratch, including recruiting, training, and mentoring to drive team growth and success. - Collaborated with product managers to prioritize backlogs and support workflow improvements, boosting team efficiency.- Used JIRA and Confluence to track progress, improve team communication, and drive continuous improvement.- Organized team-building activities to strengthen team culture and engagement across time zones. Show less