Prem Kumar Email & Phone Number

Hisar, Haryana, India

 Lead and motivate the Store Managers to meet targets and deliver exceptional customer service. Managing multiple stores or locations in a specific geographical region Manage daily operations of stores to meet business goals. Supervise and guide a team of professionals to maximize revenue. Develop safe and positive work environment for staffs. Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability. Assist in interviewing, recruiting, and training staffs. Develop marketing plans to achieve sales target and increase brand visibility within the assigned area. Perform market research to study consumer behavior, latest trends and competitor activity. Organize regular meetings with management to discuss about business updates, issues and opportunities. Train staffs on daily responsibilities, brand promotion and customer service activities. Manage Customer data from IVR Team for calling purpose and supervise store team for calling to maximize business. Trade-in SPOC for Region and achieved target vs sale 100% Surprise Visit at store and check Operations, Compliances, Store Hygiene, Team Grooming, Security & Fire Safety Training. Store LOB Sale of WOW, LYSM, YOY Comparison with weekly snap shots. CRT- (Customer Rebate Tool) Student and Teacher Discount offer on Apple product and manage data for claim process. Work on store Ageing and should be less than 60days. Make plan & execute on priority after discussion with team.

Hisar Area, India

 JC SOP, People & Employee Safety, Assets Protection, Loss Prevention, Fraud Risk Mitigation, Business Continuity Support, Investigation. Store Audits and work of KPI of Inventory Management, Cash and Shrink Management at stores & conduct monthly audits. Detect, prevent and resolve all incidents of shoplifting, transactional fraud, and internal/external malicious activities. Effective usage of security tools such as CCTV, DVRs, Biometric, PIR, MCP, Hooter, RI, Smoke Detector, Arming Keypad, and Access Control System in the store for combating theft and fraud. Training to Security/JC Team in Fire Training & Soft Skill Training. Silent hours Activity once in a Quarter Where check the Office property in night operation to prevent Risk. Local Liasioning Interaction with Police, Fire Team, Govt. officials.

Hisar Area, India

 Lead and motivate the Store Managers to meet targets and deliver exceptional customer service. Managing multiple stores or locations in a specific geographical region Manage daily operations of stores to meet business goals. Supervise and guide a team of professionals to maximize revenue. Develop safe and positive work environment for staffs. Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability. Assist in interviewing, recruiting, and training staffs. Develop marketing plans to achieve sales target and increase brand visibility within the assigned area. Perform market research to study consumer behavior, latest trends and competitor activity. Organize regular meetings with management to discuss about business updates, issues and opportunities. Train staffs on daily responsibilities, brand promotion and customer service activities. Loss Prevention- Conduct PEP audit (Working Areas - Inventory & Cash Management, PI Accuracy, Assets Management, Legal Compliance, Security, Loss Reduction Drives, Fire Safety)

Bathinda, Punjab