WIFI & LAN service development. Onboard new technologies and products to enhance fully managed service offering in WIFI & LAN domain.Train the team on emerging technologies.

Design and test solutions for L2/L3 VPN services and work on standardization. Closely work with Solution Architectures to provide design/solution for non-standard customer requirements. Good experience in providing SDWAN solutions to existing/new customers. Good understanding on both Underlay and Overlay technologies. Worked extensively on multiple customer projects to migrate from Underlay to Overlay services (SDWAN) Work with Product Management, Service Assurance & Implementation team to develop new products. Work on escalated & critical customer/Infra network outages and provide RCA.

Provide Tier3 Technical support for advanced data networking product 8800 supporting large telecom companies all over the globe. Provide design inputs for network migration and remediation. Work specifically in the areas of MPLS L3VPN and L2VPN (VPLS & Pseudowire) providing Tier-3 Engineering Support during customer outages. Frequently travel to Italy and South Africa to work on Network Migration and also to support production network. Provide 24 / 7 support to all customers for case escalations and outages. Recommend workarounds and corrective actions on escalated cases. Carryout risk analysis and advice customer the risks and benefits of corrective actions / workarounds. Carry out Analysis of the information collected with an aim to provide RCA (Root Cause Analysis). Engage with R&D team to assist in the analysis of collected data. Work closely with TAC and provide guidance on replication efforts of field cases. Provide support for field activities like new release CI (Controlled Introduction)

Responsibities: Handling escalated incidents across all projects within Wipro.Conduct periodic internal technical trainings to improve the skillsets.Build and update question bank for UCF (Wipro’s internal assessment)Conduct Periodic Network audits for all the accounts within Wipro.Closely work with all accounts to improve the process and technology.Help delivery teams to prepare SMTD, SOP & other best practice documents.Ensure no gaps during the transition phase of projects.Constantly working on Service Improvement Plans (SIP) for a longer stability.Work as an interface between Sales and Delivery teams.

Responsibilities: Primary point of contact for InfoVista related Development and Testing.Responsible for development of Threshold Crossing Alerts (TCAs) as per client’s requirements.Customizing and Developing new Report templates at IV server.Customizing and Developing new rules in VistaMart.Provisioning devices into IV Server.Development and maintenance of Vista portal Pages.Upgrading to VF4.0 from VF2.2.

Responsibilities:Managed customers network spread across 15 countries with 250 routers and 50 PIX Firewalls.Worked with Network Monitoring System (NMS) tools like Smarts, InfoVista, NetCool, SNMPc and OP Manager.Provided L2 support for both Incident and change managements.Frequent co-ordination with Service Providers like Optus, Telstra, NTT, Starhub, Supernet, CNC, TM and BSNL.

Troubleshooting day-today network oriented problems within the LAN and WAN.Managed 2600 series Cisco router and experience in Troubleshooting configuration related issues

Worked with DSL connections and its issues with the clients.Worked as mentor for a team of 20 members.