Customer Success Manager
Current• Work in sync with the Sales, Marketing and Software R&D team to develop and manage a portfolio of clients.• Responsible for sustaining business growth, profitability by maximizing value and reducing churn• Constantly keep in touch with the customers and make sure they are using the product and are satisfied with it.• Collect information and intelligence across various customers and share best practices with Sales, Marketing and Software R&D team.• Deliver product walkthrough for customers.• Identify potential opportunities for upsell.• Handle and resolve customer requests and complaints• Provide client inputs in product design and product development.