As a receptionist with 2 years of experience in the hospitality industry, I have developed strong customer service skills and a deep understanding of hotel operations. My role involves welcoming guests, check-in and check-outs and addressing guest inquiries or concerns to ensure a seamless and memorable stay.I am skilled in using hotel management software (e.g : Opera) and performing administrative tasks such as managing phone lines , process payments and coordinating with various departments to meet guest needs