Project Manager in BT GS- Major ContractsManaging rollout of BT Global strategic tooling stack across service assurance, service delivery & system integration thereby delivering compelling solutions that realize our customers’transformation ambitions

Project and Program ManagementProject Manager in BT wholesale LOB-Migration of customers onto (UKB/AD) from Legacy system (CSS) Unblocking accounts which are blocked for migration

Client: EE- Everything EverywhereRole : Project ManagerProject Description:  One time Pin- This Project implements an anti fraud mechanism whereby a customer is sent a one time pin of 6 digit to their current device which they then have to read back to CS or retail advisor as proof of having the device in their possession. It applies to customer purchasing a new device as an additional line or as an upgrade. Address verification System-Next Gen ePOS aims to implement an… Show more Client: EE- Everything EverywhereRole : Project ManagerProject Description:  One time Pin- This Project implements an anti fraud mechanism whereby a customer is sent a one time pin of 6 digit to their current device which they then have to read back to CS or retail advisor as proof of having the device in their possession. It applies to customer purchasing a new device as an additional line or as an upgrade. Address verification System-Next Gen ePOS aims to implement an AVS check that meets fraud requirements via RED (ACI worlwide-payment provider) to not include a CV2 value I,e CV2 is blankResponsibilities:• Working from Client site at Bristol- United Kingdom• Managing the on-going performance of the project against budget(Opex and Capex costs), milestones and timescales throughout the lifecycle of the project• Maintaining RAID and making sure we have regular risk meetings and tracking risk and issues towards closure• Working with the business to understand the requirements and scope of the project• Working with all stakeholders to shape the projects by creating the project plan• Ensuring project delivery using Agile principles, elements of PRINCE 2 methodology • Ensure that the team delivers an appropriate solution built to an appropriate level of quality • Maintain project artifacts (e.g. backlogs and burndowns) to ensure effective running of delivery project• Handling Weekly project Status reporting on regular basis to required stakeholders.• Drive and monitor the release by supporting the components in E2E/system designs and test teams across all the phases of life cycle namely design, development ,Configuration management , ST, E2E test and deployment and Post release issues for deliveries across portfolio domain/ Cross product .• Working with all managed service partners- Amdocs, Sogeti- Capgemini, IBM, Torry Harris etc to get the smooth end to end delivery Show less

Future Voice (IP Voice Service) in BT Retail Customer Centric Platform (CCP) Client: BT Responsibilities:• Involved in the Project Kick off (Initiation)• Worked closely with the product owner in prioritizing user stories and aligning in terms of application impact. • Maintaining RAID and making sure we have regular risk meetings and tracking risks and issues to closure. • Prepared the Sprint Plan for the release(Project) by doing complexity assessment of the… Show more Future Voice (IP Voice Service) in BT Retail Customer Centric Platform (CCP) Client: BT Responsibilities:• Involved in the Project Kick off (Initiation)• Worked closely with the product owner in prioritizing user stories and aligning in terms of application impact. • Maintaining RAID and making sure we have regular risk meetings and tracking risks and issues to closure. • Prepared the Sprint Plan for the release(Project) by doing complexity assessment of the requirements.• Involved in the CR process and make sure that changes gets approved in the CCB board by providing the exact impact/importance of the change.• Ensuring stage wise project deliverables are delivered on time. • Delivery Status reporting on regular basis to required stakeholders.• Risk assessment of requirement delivery and Escalate any potential issues or blocker in delivery to the stakeholders to mitigate the risk.• Stakeholder management through timely updates and to ensure that the deliveries are made within agreed cost and budget.• Following the AGILE mechanism for the project and executing it successfully until delivered in coordination with development and testing team.• Manage QCs (Quality Centre defects). Ensuring defects are picked up and resolved in timely manner. Any deferral defects are picked up in follow up releases or warranty period by taking an agreement from Business• Drive and monitor the release by supporting the components in E2E/component designs and test teams across all the phases of life cycle namely design, development ,Configuration management , CIT, E2E test and deployment and Post release issues for deliveries across portfolio domain/ Cross product and Consumer.com programme. Show less

Future Voice (IP Voice Service) in BT Retail Customer Centric Platform (CCP) , Client: BTProject Description: BT Group and Openreach will over time be be closing down WLR3. They will provide broadband access (SOGEA) which does not rely on PSTN and service providers will need to provide voice service via alternate means. "Future Voice" is the BT Group initiative to build an IP Based Voice Service which can run over SOGEA, and this home page specifically is about the BT Consumer LOBs… Show more Future Voice (IP Voice Service) in BT Retail Customer Centric Platform (CCP) , Client: BTProject Description: BT Group and Openreach will over time be be closing down WLR3. They will provide broadband access (SOGEA) which does not rely on PSTN and service providers will need to provide voice service via alternate means. "Future Voice" is the BT Group initiative to build an IP Based Voice Service which can run over SOGEA, and this home page specifically is about the BT Consumer LOBs offering to be built on top of this infrastructure. Now term IP Voice service is used instead of Future Voice. Responsibilities:• Involved in the Project Kick off (Initiation)• Worked closely with the product owner in prioritizing user stories and aligning in terms of application impact. • Maintaining RAID and making sure we have regular risk meetings and tracking risks and issues to closure. • Prepared the Sprint Plan for the release(Project) by doing complexity assessment of the requirements.• Involved in the CR process and make sure that changes gets approved in the CCB board by providing the exact impact/importance of the change.• Delivery Status reporting on regular basis to required stakeholders.• Risk assessment of requirement delivery and Escalate any potential issues or blocker in delivery to the stakeholders to mitigate the risk.• Stakeholder management through timely updates and to ensure that the deliveries are made within agreed cost and budget.• Following the AGILE mechanism for the project and executing it successfully until delivered in coordination with development and testing team.• Drive and monitor the release by supporting the components in E2E/component designs and test teams across all the phases of life cycle namely design, development ,Configuration management , CIT, E2E test and deployment and Post release issues for deliveries across portfolio domain/ Cross product Show less

NOC in a Box (NIAB), From Jul 2014 – Jan 2016Client: BTProject Description: NOC in a box (NIAB); a new approach to Contract Tooling to provide customer an integrated capability template running on a common infrastructure of different individual screens/windows.Responsibilities: • Involved in the Project Initiation. • Worked closely with the Business Stakeholder and BS in prioritizing user stories and aligning in terms of application impact. • Maintaining… Show more NOC in a Box (NIAB), From Jul 2014 – Jan 2016Client: BTProject Description: NOC in a box (NIAB); a new approach to Contract Tooling to provide customer an integrated capability template running on a common infrastructure of different individual screens/windows.Responsibilities: • Involved in the Project Initiation. • Worked closely with the Business Stakeholder and BS in prioritizing user stories and aligning in terms of application impact. • Maintaining Risk and Issue register and making sure we have regular risk meetings and tracking risks and issues to closure. • Overall Project Plan preparation and base-lining it with required Stakeholders.• Stakeholder/Vendor Management. • Prepared the delivery plan.• Monitoring and controlling of project progress as per the delivery plan and the overall project plan.• Weekly Milestone Reporting. • Resolved cross-functional issues at project level.• Proactive management for all line items & ‘Follow through’ all the actions, risks, issues regularly and continuous status updates.• Understand business requirement towards understanding scoping impacts into the respective release • Work on blockers towards ETA to get the fixes in SLA timelines.• Timely escalations to avoid schedule slippages in the respective Delivery Show less

1) Project -T2R Wholesale Neo - Design Business Problem: The project deals with doing the component design for WBC/HE product in Service Assurance area for NEO Wholesale T2R.Environment: STORM, Wiki, XML, Microsoft Office Suite, Eclipse, Toad. Project Role: Component DesignerResponsibilities: 1. Responsible for taking the requirement from E2E designer via shaping and CFT calls2. Involved in Manual Fallout Improvements3. To update the design tracker with the… Show more 1) Project -T2R Wholesale Neo - Design Business Problem: The project deals with doing the component design for WBC/HE product in Service Assurance area for NEO Wholesale T2R.Environment: STORM, Wiki, XML, Microsoft Office Suite, Eclipse, Toad. Project Role: Component DesignerResponsibilities: 1. Responsible for taking the requirement from E2E designer via shaping and CFT calls2. Involved in Manual Fallout Improvements3. To update the design tracker with the story details.4. To update the Costs in STORM.5. Prepare design document as per the impact on NEO.6. Review test cases prepared by IVVT and CST team to ensure adequate coverage. Show less

Troubleshooting on WAN connections for Customers world wide•Identifying the problem and coordinating with different entities to resolve the problem within the strict SLA for the link being the Second Level ( Shift Lead ) Escalations as per SLA commitments.•Coordinate with Different Telco ( PTT ) , to remotely test the link.•Cessation SPOC of the team , in case of a wrong cessation of a customer connection.•SPOC for Order To Bill -GCSC MSC India Interlock .•Working in ITIL… Show more Troubleshooting on WAN connections for Customers world wide•Identifying the problem and coordinating with different entities to resolve the problem within the strict SLA for the link being the Second Level ( Shift Lead ) Escalations as per SLA commitments.•Coordinate with Different Telco ( PTT ) , to remotely test the link.•Cessation SPOC of the team , in case of a wrong cessation of a customer connection.•SPOC for Order To Bill -GCSC MSC India Interlock .•Working in ITIL Enivironment•Roster Management•Identifying Waste for the Process, implementing Lean•Training Coordinator Within Team Show less