Prerna Sharma Email & Phone Number
@omniclouds.com
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Who is Prerna Sharma? Overview
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Prerna Sharma is listed as Project Manager at OmniClouds, a with 29 employees, based in Dubai, United Arab Emirates. AeroLeads shows a work email signal at omniclouds.com and a matched LinkedIn profile for Prerna Sharma.
Prerna Sharma previously worked as Business Analyst at Omniclouds and Assistant Manager at Fidelity International. Prerna Sharma holds Bcom Programme, Business from Delhi University.
Email format at OmniClouds
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AeroLeads found 1 current-domain work email signal for Prerna Sharma. Compare company email patterns before reaching out.
About Prerna Sharma
Experienced Business Process Analyst with over 8+ years of experience in Customer Lifecycle Management, Business Process Mapping, Process Improvement & Re-Engineering, Quality Assurance, Service Delivery, and Stakeholder ManagementWell-honed expertise & cross functional exposure across various industries & domains, such asInformation Technology, Customer Service, Telecom & Travel,Hospitality & Financial Services. Experience in implementing Lean concepts, Kaizen events and key Six Sigma and Lean projects ofvarying size and scope, to identify opportunities to increase efficiency, reduce costs and maximize assetutilization Expertise in developing value stream maps, process maps, identify gaps and solution recommendations Engaging governance tools to ensure system functionality, conducting process audits to ensurecompliance, and periodical monitoring of process KPI’s Lead program management and drive agile development of new methods and capabilities. Maintain effective working relationship with business leaders, stakeholders, users and partners tointegrate programs into overall strategic objectives Hands on experience in deployment of IT systems for operational efficiency
Prerna Sharma's current company
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Prerna Sharma work experience
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Business Analyst
Assistant Manager
Process Excellence Service Manager
Leading projects following Six Sixma Methodology, aiming at defect reduction, volume reduction, & effort optimizationResponsible for driving Lean initiatives, aiding improvement in quality performance and client satisfactionDrove initiatives that enabled operating model optimization, by implementing innovative techniques of, pyramid rationalization, capacity modelling, deskilling of resources, cloud sourcing, and DILO Analysis (Day In Life Of) and Deresolver Group AnalysisLed IT Automation projects by doing a deep dive study of current business process, mapping current state, idenifying inefficiencies & non value add activities, process engigeneering via Elimination, Standardization & facilitating implementation of identified activities.
Quality Assurance Team Lead
Providing insights into customer behaviors, trends and practices that are critical to execute andmeasure operational and strategic improvement.Make informed decisions to make the process better, faster and quicker, implement or refine agenttraining and coaching initiatives to bridge skills gaps, correct broken internal processEvaluate calls and provide constructive feedback enhancing the quality of calls by measuringcompliance against established expectations of agent behaviorMaximizing agents' effectiveness by coaching and relevant feedback focusing on advisor behaviorwhich helps in quality and performance management, forecasting, scheduling and adherence, todeliver exceptional customer experiencesSuggesting sales strategies to improve conversion ratio, increasing loyalty and brand promotion.
Quality Control Auditor
Involved in maintaining the quality parameters of the team as per the process guidelines Conducted team huddles on a weekly basis & generated periodic reports for internal and external useusing quality tools like pareto charts, pies etc. Interacting with clients to plan campaign development and evaluate the progress made as well asprovide development opportunities, coaching, and resources
Colleagues at OmniClouds
Other employees you can reach at omniclouds.com. View company contacts for 29 employees →
Gaurav Kharbanda
Colleague at OmnicloudsDubai, United Arab Emirates
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Ahmed Mazen
Colleague at OmnicloudsCairo, Egypt
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Manan Dave
Colleague at OmnicloudsToronto, Ontario, Canada
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Waqas Ahmad
Colleague at OmnicloudsLahore, Punjab, Pakistan
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M Khurram Anees
Colleague at OmnicloudsDubai, United Arab Emirates
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TM
Tarek Mohamed
Colleague at OmnicloudsCairo, Egypt
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João Matos Graça
Colleague at OmnicloudsDubai, United Arab Emirates
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Neeraja Vijay
Colleague at OmnicloudsDubai, United Arab Emirates
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Malou Sola
Colleague at OmnicloudsDubai, United Arab Emirates
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Vusi Zulu
Colleague at OmnicloudsDubai, United Arab Emirates
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Prerna Sharma education
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Delhi University
Frequently asked questions about Prerna Sharma
Quick answers generated from the profile data available on this page.
What company does Prerna Sharma work for?
Prerna Sharma works for OmniClouds.
What is Prerna Sharma's role at OmniClouds?
Prerna Sharma is listed as Project Manager at OmniClouds.
What is Prerna Sharma's email address?
AeroLeads has found 1 work email signal at @omniclouds.com for Prerna Sharma at OmniClouds.
Where is Prerna Sharma based?
Prerna Sharma is based in Dubai, United Arab Emirates while working with OmniClouds.
What companies has Prerna Sharma worked for?
Prerna Sharma has worked for Omniclouds, Fidelity International, Wipro Limited, and Intelenet Global Services.
Who are Prerna Sharma's colleagues at OmniClouds?
Prerna Sharma's colleagues at OmniClouds include Gaurav Kharbanda, Ahmed Mazen, Manan Dave, Waqas Ahmad, and M Khurram Anees.
How can I contact Prerna Sharma?
You can use AeroLeads to view verified contact signals for Prerna Sharma at OmniClouds, including work email, phone, and LinkedIn data when available.
What schools did Prerna Sharma attend?
Prerna Sharma holds Bcom Programme, Business from Delhi University.
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