Preshanyaa Mohan Email & Phone Number

Tech Refresh. Addressing user tickets regarding hardware, software and networking.Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Follow up with user to ensure their systems are functional. Mapping of printer and installing printer driver for users. Ipad deployment and set up the gomax profile for user. Replace of token for user and setting up for them . Setup PKI Card for user. Depoly laptop for new user. Setup monitor for user . Customize desktop applications to meet user needs. Install software for users. Depoly loan laptop for user if thier laptop is facing any issues. And escalate the issue to the vendor. Reset password for user if they forget through ITSM. Services now. Patching. Window's upgrade. WOG and Vip Support

Singapore

Tech Refresh, Manage the transfer of data from old to new laptop, assist with level 1 troubleshooting of laptops, assist with the management of the queue system pertaining to daily activities, assist With the return of old IT Assets and lead the deployment of the new IT assets, assist with deployment of a secure - card user, assist with report generation of daily and weekly pertaining to the tech refresh and liase with users through phone and in person regarding issues of the new set up laptops.

Singapore

Generate PO,DO and date EntryLiaising with clients and warehouseEnsure smooth operation dailyAssists in other ad hoc duites as assigned

Singapore