Press Miller Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Led and grew key client relationships, managed strategy/development teams, and oversaw multiple workstreams.
• Owned key client relationships in multiple domains: healthcare, ed tech, re-insurance, financial services, HVAC/OEM, CRE, and private equity.
• Managed execution of large projects, staffing, contracts, budget, and deliverables.
• Led strategy, planning, and execution with diverse client stakeholders and execution teams across disciplines, cultures, and organizations.
• Thrived… Show more Led and grew key client relationships, managed strategy/development teams, and oversaw multiple workstreams.
• Thrived when drawing from diverse experiences to lean into uncertainty and drive positive outcomes Show less

Charlotte, North Carolina

• Led innovation team that researched, rapidly developed then tested prototypes that drove key strategic initiatives. Led product teams on a variety of projects to production.
• Created concepts and set the long-term strategy for a Fortune 500 client. Presented and gained approval from the Board for 2 key projects.
• Built ReactNative apps from the ground up. Led the development teams building enterprise-level desktop applications.

Charlotte, North Carolina

• Built customer success infrastructure, processes, hired the full team and worked directly with COO and CTO to develop the product.
• Responsible for all client success post-sale. Built the customer success team from the ground up. Led the teams that onboarded the core software product to commercial real estate companies and set up local business.
• Individually built out and administered SugarCRM then transitioned all structure and workflows to HubSpot… Show more Built customer success infrastructure, processes, hired the full team and worked directly with COO.
• Individually built out and administered SugarCRM then transitioned all structure and workflows to HubSpot based off of business needs.
• Built hourly tracking functionality with HomeBase for the delivery arm of the company. Hired all drivers and dispatchers, built the training, process, and billing. Show less

Charlotte, Austin, NYC

• Led the group responsible for expanding business relationships with national franchises
• Provided strategic direction to 3 teams tasked with expanding national franchise relationships
• Led the business change for a new compensation plan, new Facebook product, client on boarding, and Salesforce process flows
• Increased total contract value by more than $7.3million in 6 months
• Managed the onboarding of complex client relationships to mitigate risks and ensure seamless… Show more Led the group responsible for expanding business relationships with national franchises
• Managed the onboarding of complex client relationships to mitigate risks and ensure seamless launches Show less

Saint Lucia/Nova Scotia

• Independently led international client service teams in Canadian and St. Lucian offices.
• Oversaw site development and all onboarding activities to stand up new call center in Nova Scotia in 2 months; responsibilities included:o Hired and trained all 100 staff, managers, and the site directoro Managed.
• Oversaw site development and all onboarding activities to stand up new call center in Nova Scotia in 2 months; responsibilities included:o Hired and trained all 100 staff, managers, and the site directoro Managed.
• Independently led 40 person St. Lucia client service office; responsibilities included:o Transformed culture and developed talent to be managed locally, reducing reliance on expensive dedicated international.

Charlotte, North Carolina Area

• Managed client facing service managers and SEO performance analysts to drive improvements in account performance
• Cut team churn by 35% by developing account setup processes, reorganizing team structure, and developing a culture of high expectations
• Transformed underperforming team with the highest employee turnover and smallest book size into the fastest growing personnel group, ultimately serving 20% of all clients
• Drove more account launches than any other group for 8 of… Show more Managed client facing service managers and SEO performance analysts to drive improvements in account performance
• Drove more account launches than any other group for 8 of 10 months Show less

Charlotte, North Carolina Area

• Managed 16 client facing consultants to achieve & exceed revenue goals and key metrics.
• Navigated the organizational transition of $4.2 million in monthly advertising budgets to a new service model that increased per client profitability, while improving client satisfaction. Developed and trained the new.
• Managed the client services team with the highest reoccurring revenue in the division.
• Two-time winner of the R.O.S.E award… Show more Managed 16 client facing consultants to achieve & exceed revenue goals and key metrics.
• Two-time winner of the R.O.S.E award for being the top manager in the division. Awarded company-wide top manager of 2013, Winner of President’s Club Nomination for Leadership in 2013
• Charlotte office lead responsible for philanthropic efforts, fostering Core Values, and team/morale building events Show less

Charlotte, North Carolina Area

• Responsible for managing one of the largest individual book of business and mentoring peers.
• Recognized twice by the CEO for representing clients of the month and four-time winner of Yodle Star Award for Customers Rule
• Promoted twice in client facing roles from marketing specialist to marketing consultant

Charlotte, North Carolina Area

• Responsible for the in-store training and installation of customer management systems for restaurant franchises
• Managed 20% of total clients, was the point of contact for service issues and trained over 300 managers and staff
• Worked on training and installation team that expanded client base 500% in 11 months

Ba, Economics

Studied abroad in China Senior thesis compared the economic impact of Guanxi social networks to western legal contracts.

Education record