Preston Monroe Email & Phone Number

Greater Seattle Area

Primarily responsible for managing the Consumer Online Banking, Business Online Banking and related systems including Bill Payment, Person-to-Person Payments, Mobile Banking, and Remote Deposit Capture, digital payments and new emerging technologies.

Redwood City, Ca

Manage relationships with vendors that provide Home Banking, Mobile Banking, Online Bill Payment, A2A/P2P and other digital services; Provide digital channels analytics and report on KPI; Analyze digital channels and research additional vendors for cost saving opportunities. - Advance development of digital channels including online, mobile, web and payments - Implement Apple Pay, Android Pay and Samsung pay for credit and debit cards - Launched mobile finger print login doubling login activity in six months - Ensure that all relevant departments and agencies work in tandem so each project is delivered as agreed; on time and within budget. - Analyze business data using analytical tools, SQL and Excel to plan future roadmaps - Monitor online activity to reduce losses due to fraud - Manage TLS Certificate Security for web site and internal systems

Work with Marketing to maintain public facing website including coding, graphic design server maintenance and security; Troubleshoot Online Banking, Mobile Banking and other digital channels; Manage SharePoint site. - Manage Online and Mobile Banking conversion to new systems leading multiple vendors with minimal user impact - Design remote deposit program that beat B of A to market by a month. Remote Deposits now comprise 10% of deposits transitioning them from branches and other more manual channels to mobile - Conceptualize and develop digital signage for multiple branches - Manage initial mobile app creation, licensing and implementation - Increased web site usage by 30% over 5-year period - Write a drag and drop widget based custom CMS using PHP/MySQL for public website which allows reuse of information across multiple pages - Create system to present targeted intercept advertisements to members - Manage and monitor nightly backup of critical systems

Assist the VP of Marketing and Marketing Manager with both digital and print marketing promotions; Maintain and update static web site; Maintain MCIF Database; Generate mailing lists and reports; oversee compliance of campaigns.- Manage Customer Relationship Management system- Administer target based Market research- Lead data and campaign tracking for ROI- Develop in-house website design and management