Perry Stevens Email & Phone Number

Bremerton, Washington, United States

• Continued rapport with former colleagues and team members by providing insight and/or guidance for business and personal growth.
• Provided free tutoring sessions to 5th-8th grade students in need of improving their mathematic grades. Established great study habits in students for their continued education into Middle School and High School.

Greater Seattle Area

• Created positive work environment for all U.S. staff through employee engagement and community initiatives tied to company culture and values and incorporated into staff behavior.
• Collaborated with Delivery Program Executives to create Rewards and Recognition programs and incentives for all U.S. employees to reduce attrition

Greater Seattle Area

• Managed and accountable for $4M account with staff of 500+.
• Responsibilities include daily deliverables for operations; staffing, metric and financial performance.
• Interacted with client on daily basis and collaborate on driving business with customer base

Greater Seattle Area

• Ensure a positive, high-performance climate through employee satisfaction, address issues and career development within the company’s matrixed environment.
• Lead by example, setting clear performance standards, provide straightforward feedback in a respectful way and actively manage low performance quartile.
• Manage, coach and develop Supervisors in becoming successful contributing players by meeting and exceeding metrics and setting clear development plans and goals for each.

Greater Seattle Area

• Liaison between management and Team Lead staff during operations.
• Performance management and development of for success by meeting and exceeding metrics. Ensure policy and Guiding Principles are adhered to for consistency and Issue Resolution.

Greater Seattle Area

• Integral part in talent acquisition by assisting in hiring/interviewing process and supporting a positive company image by being involved in community activities.
• Manage, coach and develop Team Lead I to be effective leaders; oversee the accountability of Team Lead I staff for all team metrics to ensure goals are being met.
• Direct Point of Contact for overnight operations. Duties include all communications from client and management staff are presented to Team Lead I staff, closely… Show more
• Direct Point of Contact for overnight operations. Duties include all communications from client and management staff are presented to Team Lead I staff, closely work with Workforce Management to ensure service levels.

Greater Seattle Area

• Weekend POC-Duties include maintaining weekend staffing and service levels within optimum range, one line of communication between OSC (Operations Support Center) and production floor, maximizing efficiency and support.
• Six Sigma White Belt project to increase FCR and reduce transfers.
• Lead a team of 15 – 20 associates to provide excellent customer service while meeting goal in all metrics

Greater Seattle Area

• Provide telecommunication service solutions for businesses to maximize productivity.
• Analyze fiscal spending and providing cost effective solutions to streamline business and profits.
• Quality Ambassador-Duties include training and overseeing a team to ensure quality guidelines are properly executed.