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Results-oriented and highly motivated Consultant and Client Relations Executive. In the process of obtaining Project Management Professional Certification. A proven track record of performance with a focus on risk management, retention, and expansion of products and services. Demonstrated success in managing accounts, meeting deadlines, consulting senior to mid-level management, and implementing best practice solutions to deliver business results. Experience in developing, leading, and executing relationship management strategies, presentations and subsequent negotiations.Specialties: • Client Needs Assessment• Consultative Solutions• Implementation Strategies• Contract Negotiations• Account Expansion• Account Retention
American Express
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Senior Manager Of Account Development Merchant ServicesAmerican Express Mar 2010 - PresentChicago, Il
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Independent ConsultantToner Plus Solutions Mar 2009 - Mar 2010Specializes in the procurement of office and business supplies needs for the mid-market sector.; Develops relationships with governmental agencies, generates new prospect opportunities, and expands company's presence with current customer base. Build new client relationships and expand existing accounts through presenting procurement products at trade shows and networking events.Execute consultative solutions to assess customers' needs and provide best suited solutions. Coordinate sales presentations and responses to RFPs on products and services for clients.Ensure company's advantage through analyzing competitive environment. Provide expertise in client relationship management for operations improvement and account retention.Negotiate contracts with vendors and service providers that result in 20-25% discounts with volume purchasing.
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Vice President, Client Relationship ManagementCitigroup Commercial Payment Solutions Jan 1999 - Feb 2009Industry leader in providing MasterCard corporate card payment solutions to customers.; Developed retention growth strategies for middle to large market accounts. Served as primary contact to manage commercial card payment solutions, representing $400 million in annual revenue. Increased revenue by $52 million based on expansion of Global products and services for assigned accounts. Conducted consultative selling and management of corporate card payment solutions within assigned portfolio, and negotiated contract renewals.Increased assigned accounts revenue by 40% through creating solutions for senior level management long-term goals.Exceeded annual performance goals by 35% by developing and executing strategies and solutions to maximize account profitability. Implemented existing accounts and initiated new product launches.Served as point of contact on contract renewals, financial incentives, training on online reporting, and was responsible for resolving related complex issues.Identified clients' spending patterns, recommended best-practice solutions, and implemented protective strategies to improve program's performance.Developed and maintained productive relationships with clients which led to 100% portfolio retention.
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Vp Client Relationship ManagerCiticorp Diners Club 1999 - 2009
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Account Manager, Client DevelopmentWalgreens Health Initiatives Oct 1995 - Sep 1999Consulted middle to large market accounts for prescription benefit programs. Penetrated new markets and grew existing account base. Increased existing business by 42%, by providing consultative selling solutions and ongoing support to assigned regional accounts and ensuring terms of the contract were met. Accomplished a 15% increase in account revenue for the disease management program through on-going collaboration with pharmacists and product marketing team. Initiated and led Marketing, Sales, and Operations facility to customize implementation of new accounts and retention of existing accounts.Fostered client relationships by recommending best business practices and assisting accounts with implementing, consolidating, and managing program solutions. Analyzed spending patterns and identified venues to optimize clients' return on investment by developing unique business solutions while maintaining business profitability. -
Senior Account ManagerMerck-Medco Jan 1992 - Jan 1995
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Sales ConsultantRedi-Mail Healthcare Jan 1990 - Jan 1992
Pamela Preston Skills
Frequently Asked Questions about Pamela Preston
What company does Pamela Preston work for?
Pamela Preston works for American Express
What is Pamela Preston's role at the current company?
Pamela Preston's current role is Senior Manager Account Development American Express.
What is Pamela Preston's email address?
Pamela Preston's email address is pr****@****ail.com
What is Pamela Preston's direct phone number?
Pamela Preston's direct phone number is (800) 528*****
What skills is Pamela Preston known for?
Pamela Preston has skills like Customer Retention, Contract Negotiation, Crm, Technology Needs Analysis, Account Management, B2b.
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Pamela Preston
New York City Metropolitan Area3cisco.com, cisco.com, informatica.com2 (800) 5XXXXXXX
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Pamela Preston
Helping To Create Exceptional Workplaces That Employees Love.Washington Dc-Baltimore Area3commuterbenefits.com, armorconcepts.com, mcardlesolutions.com1 +130139XXXXX
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Pamela Preston
Deputy Public Health Information Officer | El Paso County Public HealthGreater Colorado Springs Area2hotmail.com, uccs.edu -
Pamela Preston
Greater Phoenix Area4jackinthebox.com, hotmail.com, hotmail.com, churchs.com1 (866) 3XXXXXXX
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