• Establish/Manage strategic customer relationships and ongoing development of relationships to achieve customer satisfaction including executive level customer contact plans across a defined customer portfolio.• Manage significant internal and external stakeholder management issues.• Develop and manage a Telstra Executive contact strategy.• Achieve Revenue and Sales objectives for a defined portfolio of strategic customers• Develop, lead and implement the account strategy via the relevant account plans and portfolio plans to achieve the sales strategy.• Managed Large Business Retention Portfolio of 15 of the Top 30 Telstra Business Customers in Queensland from 2006 to 2011.• Managed Large Business Portfolio for the past 4 years at the Maroochydore. QLD

• Maintain & grow existing customer base, while looking after Key Accounts in the Region.• Coordinate with Suppliers to ensure timely and effective service is delivered to all customers.• Achieve and exceed assigned sales and revenue targets.• Effectively plan in order to meet operational needs of the organisation.• Develop and maintain Commander’s position and presence in the market place.• To identify customer needs and recommend tailored communications cased solutions.

• Install and maintain Telstra’s complete range of Customer Premise Equipment and services with an excellent approach to Customer Satisfaction.• Supervise a small Installation’s team and provide customer quotations for larger and complex installations.• Plan and dispatch Installations and Faults to Field Staff to ensure all Telstra’s and their Customer’s expectations were met.• Ensure Telstra’s Occupation Work Place Safety Procedure was always carried out.• Make appropriate recommendations to Sales Staff in relation to Customer Premise Equipment when required.