Per René Neuhauge Gotfredsen Email & Phone Number

Slangerup, Dk

Slangerup, Dk

Slangerup, Hovedstaden, Danmark

Responsible for the following areas of operation at Dancop A/S:* R&D* Customer Care / Sales Support* HR / Business Partner* ESG reporting* Pricing and calculations* KPI reporting

Slangerup, Hovedstaden, Danmark

Slangerup

Consultancy within Customer Service, Sales, Business Implementation and Operational Excellence, as well as LinkedIn and CV workshop.

Hovedstaden, Danmark

Responsible for a nationwide and 24-hour customer center in Denmark's largest taxicompany with 75 employees in Bagsværd and 5 employees in Ålborg. I am responsiblefor general management, recruitment and managed to create an efficient operating organizationwith the customer in focus.SELECTED RESULTS✦ Adapted staffing in a Covid-19 situation, which has reduced the costs by 30 % vs. Y-1 / M-1✦ Implemented performance management, which has increased efficiency and resultedin an average waiting time of 15 seconds of 10,000 calls per day✦ Personalized the service towards our customers, which has improved the quality andreduced the number of customer complaints✦ Established a middle management structure with Team Leaders, so that the employees always can get help and there is a focus on development / efficiency of the individual employee✦ Streamlined and structured training through an E-learning platform (Dantaxi Learning), which is the foundation for better onboarding✦ Procedure descriptions in the Customer Center, so that the quality of customermanagement has increased✦ Partly responsible for moving our raiting on Trustpilot from 1 star to 4 stars within 12 months

Københavnsområdet, Danmark

I was responsible for sales, administration, people management, environmental issues andP&L in a packaging company, which had an yearly turnover of DKK 55-60 million. Amongother things I was responsible for a successful webshop launch, CRM implementation,recruitment, relocations of offices and warehouses, social selling strategies, general costreductions, cleanup in profitable agreements and much more.SELECTED RESULTS✦ Implemented Boxon Denmark in the Scandinavian business model, which has led to a more professional and efficient go-to-market strategy✦ Business offers submitted of a value of 60-75 mio. DKK per year, which corresponds to doubling the normal turnover✦ Analyzed the proftability of the customer portfolio and turned red EBIT figures into black figures within 6 months✦ Focus on Social Selling to increase awareness of Boxon Denmark, which was done via LinkedIn and Facebook, as well as Outbound contact to prospects✦ Improved employee satisfaction from 4.0 to 4.5 on a 5-point scale (internal employeesurvey)

Region Sjælland, Danmark

Overall responsible for the customer service department in Denmark, Sweden and Norway in an organization with 65 employees. I was part of the Senior Management Team in Lyreco Scandinavia, was P&L responsible and responsible for recruitment and development of employees / managers with monthly 1: 1 meetings. I built up the outbound sales department (Inside Sales / TeleSales) with great success and recruited and maintained a winning team. The aim of the department was to take care of vacant areas within our Field Sales segment, contact inactive customers, promote products and also to take care of our own customers. We managed to be very effective and profitable – with an EBIT of 20-25% per month and a turnover of 400-450,000 € per month. The department had 11 Reps and a Manager.SELECTED RESULTS✦ Changed Customer Service to be a profit center rather than a cost center via "Add a line" campaigns, which raised sales of the individual products by 50-200%✦ Created 5-15% growth in business areas with red numbers through the establishment of a Scandinavian Inside Sales organization, which was measured on the same parameters as running Field or Corporate sales reps.✦ Reduced staffing and costs by 3.0 FTE corresponding to 25% through the establishment of a Scandinavian Admin department in Roskilde✦ The average waiting time at the Scandinavian level was 5 seconds. 2,500-3-000 calls a day✦ Low turnover rate on the employees - they were happy to be with us✦ High customer satisfaction (9.85 out of 10.00), measured in an internal LYRECO survey of the QSE department

Region Sjælland, Danmark

Responsible for the Danish Customer Service department together with three Team Leaders. In total there are 40 employees assigned including Reception – and they offer high service to our many customers by phone, fax and e-mail. In Lyreco the service level is very high, which means that we want to answer 90% of the phone calls within 15 seconds and only loose maximum 2% of the calls offered. Since I took over CS, we have managed to turn around the department and live up to the goals set for the department. Last but not least, we have managed to reduce the staff turnover to a minimum, which is very good for the overall quality/service.SELECTED RESULTS✦ Completed a 100% turnaround of the Danish customer service department, so that well-being increased, sickness absence decreased, service to customers was in relation to the target, which was 90% of the calls had to be answered within 15 seconds.

Københavnsområdet, Danmark

Business Efficiency Consultant - I was selected to participate in a project concerning Business Efficiency in ISS Denmark and I report directly to the CEO of ISS Denmark. It was a project with a certain time limit and the main focus point for me was to optimize the area of business called Office Support.

Københavnsområdet, Danmark

Job title for a Team Manager at ISS: Establish a sensible and giving communication with the customers. Responsible for that we provide the best possible customer service within the given boundaries, responsible for daily operation, management of the employees: Supervisors and Telecom Operators, contact with the clients, budget/economics, understanding and negotiations of contracts, statistics, invoicing, scheduling/planning, meetings, education/coaching of new employees, secure a high information flow in the team, technical and professional support, job interviews, firing, dealing with complaints, fulfilment of service level agreements etc. Criteria of success: High customer satisfaction (scored 5 out of 5 possible on my last evaluation), happy and satisfied employees (high seniority), organic growth by my customers (more assignments, credibility), dynamics (finding new solutions), delegate responsibility (sees the potential in the employees and tries to bring them further in the organization) and realize the financial targets.ISS Contact Center (ISS CC) is a part of Office Support which is a division under ISS Facility Services and delivers in Denmark total and partly outsourcing of services like: Call Center and Customer Service, Support and Helpdesk, Telemarketing, Reception and Central Switchboard Services, Electronic Archival Storage and Data Logging.

Master'S Degree (Cand.Merc), Design & Communication Management

Activities and Societies: Group Work and Discussions in the bar on Tuesdays ;o) "Branding on the Internet"

Bachelor In Economics, Ha-Almen

Activities and Societies: Study groups and social events! MSc in Design & Communication Management (corporate communication and branding).