Helping customers with their mobile and online banking also finding the best solution for customer queries. Balancing different viewpoints and customer insight with policies, exercising clear judgement and initiative to reach the right customer outcome that is within the best interest of the Bank.

Market Research: observing competitor’s websites and analysing the market trends, researching pricing, marketing strategy and the fitness app market. Skype Conference: having daily Skype conferences as a team to brainstorm ideas for the fitness app. Creating power point presentations to present findings to the team and explaining findings through graphs to show data analysis.Website Design: researching industry trends to understand the fitness market then using that… Show more Market Research: observing competitor’s websites and analysing the market trends, researching pricing, marketing strategy and the fitness app market. Skype Conference: having daily Skype conferences as a team to brainstorm ideas for the fitness app. Creating power point presentations to present findings to the team and explaining findings through graphs to show data analysis.Website Design: researching industry trends to understand the fitness market then using that information to generate ideas for the website. Also, looking at competitor’s website design to get ideas and use them for the website. Show less

Renewals: retaining customers by offering discounts and renewing customers policies, managed to have the highest save rate of customers out of my team. Responded to customer queries by email and phone, transferred calls to other departments. Recommended, selected and help locate and obtain documents based on customer requests.

Sales: helping the store successfully reach their KPI’S, overachieving sales targets by remaining focused and optimistic every day. Being one of the best sales associates in store for best sales person of the year and receiving best customer service in store. Understanding the customer needs and wants from the first point of contact, making great conversations with customers and tailoring the right products that suits their needs. Ensuring the customer leaves happy and going the extra mile for… Show more Sales: helping the store successfully reach their KPI’S, overachieving sales targets by remaining focused and optimistic every day. Being one of the best sales associates in store for best sales person of the year and receiving best customer service in store. Understanding the customer needs and wants from the first point of contact, making great conversations with customers and tailoring the right products that suits their needs. Ensuring the customer leaves happy and going the extra mile for the customer. Show less

Provide campus tours around the university for students and parents, set up displays, promote the university so that students decided to join and sign in parents and students.