Pride Mpembe
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Pride Mpembe Email & Phone Number

Team Lead Manager at ER24
Location: City of Johannesburg, Gauteng, South Africa 5 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
ER24
Role
Team Lead Manager
Location
City of Johannesburg, Gauteng, South Africa
Company size
775 employees

Who is Pride Mpembe? Overview

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Quick answer

Pride Mpembe is listed as Team Lead Manager at ER24, a with 775 employees, based in City of Johannesburg, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Pride Mpembe.

Pride Mpembe previously worked as Team Lead Manager at Democratic Alliance and Call Center Representative at Democratic Alliance. Pride Mpembe holds Certificate, Office Management And Supervision from Quest Learning Institute- An Activity Based Learning Company.

Company email context

Email format at ER24

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ER24

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Profile bio

About Pride Mpembe

Team Management: Lead and motivate a team of customer service representatives to achieve performance targets and enhance customer satisfaction.Performance Monitoring: Analyze team performance metrics and provide regular feedback to team members, implementing strategies for improvement.Training and Development: Design and deliver training programs to enhance team skills and knowledge, ensuring adherence to company policies and procedures.Quality Assurance: Monitor calls and customer interactions to ensure quality standards are met, providing coaching and support as needed.Reporting: Prepare and present performance reports to management, highlighting successes and areas for improvement.Conflict Resolution: Handle escalated customer issues and resolve conflicts effectively, maintaining a high level of customer service.Process Improvement: Identify opportunities for process optimization and implement best practices to enhance operational efficiency.Collaboration: Work closely with other departments to align customer service goals with overall business objectives.Employee Engagement: Foster a positive work environment through team-building activities and recognition programs to boost morale.Strategic Planning: Contribute to the development and execution of departmental strategies to drive performance and customer satisfaction.Experienced Contact Center Agent with a demonstrated history of working in the political organization industry. Skilled in Research, Microsoft Excel, Customer Service, Microsoft Word, and Sales.

Current workplace

Pride Mpembe's current company

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ER24
Er24
Team Lead Manager
stellenbosch, western cape, south africa
Website
er24.co.za
Employees
775
AeroLeads page
Company profile
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5 roles

Pride Mpembe work experience

A career timeline built from the work history available for this profile.

Team Lead Manager

Current
Er24

Johannesburg Metropolitan Area

Nov 2024 - Present

Team Lead Manager

Democratic Alliance

City Of Johannesburg, Gauteng, South Africa

To lead the team to ensure high quality of work whilst achieving daily targets. Ensure the consistent productivity of the team. The longer team members are available to accept calls, the more interviews will be completed.Ensure the morale of the team is high by understanding team members personally, and affirming that they are important, valued members of the Party.Write campaign report's at the end of each day to the campaign manager

Mar 2023 - Nov 2024

Call Center Representative

Democratic Alliance

South Africa

Calling voters to notify them about upcoming elections.Assisting as required with any by-election campaigns.Assisting Voters with iec online registration and applying for special vote for the upcoming election.Providing voters with voter education information.

Nov 2022 - Apr 2023

Customer Service Representative

Merchants

South Africa

Assisting customers with outstanding orders.Assisting customers with an online profiles and assisting customers with placing orders.Managing, tracking orders and re resolving customer complaints or issues.Assisting customers with checking stock availability and delivery arrangements.Assisting customers with store directory and trading hours.

Aug 2020 - Jul 2021

Contact Center Agent

Democratic Alliance

South Africa

Calling voters to notify them about upcoming elections.Assisting as required with any by-election campaigns.Assisting Voters with iec online registration and applying for special vote for the upcoming election.Providing voters with voter education information.

Sep 2018 - May 2019
Team & coworkers

Colleagues at ER24

Other employees you can reach at er24.co.za. View company contacts for 775 employees →

GM Gift Mavuso Gift Mavuso Colleague at Er24Ladysmith, Kwazulu-Natal, South Africa View → FB Fikile Buthelezi Fikile Buthelezi Colleague at Er24Newcastle, Kwazulu-Natal, South Africa View → SS Salvation Salvatore Salvation Salvatore Colleague at Er24City Of Johannesburg, Gauteng, South Africa View → EM Elias Mischack Elias Mischack Colleague at Er24City Of Johannesburg, Gauteng, South Africa View → LM Lindelwa Mchunu Lindelwa Mchunu Colleague at Er24Johannesburg, Gauteng, South Africa View → AB Andries Booyens Andries Booyens Colleague at Er24Emalahleni, Mpumalanga, South Africa View → KN Kagiso Noxolo Mokua Kagiso Noxolo Mokua Colleague at Er24City Of Johannesburg, Gauteng, South Africa View → PM Prince Mokolo Prince Mokolo Colleague at Er24City Of Johannesburg, Gauteng, South Africa View → AR Alex Rowe Alex Rowe Colleague at Er24Bendigo, Victoria, Australia View → AM Abdul Mueen Small Abdul Mueen Small Colleague at Er24City Of Cape Town, Western Cape, South Africa View →
2 education records

Pride Mpembe education

Education record

Orlando West Secondary School
FAQ

Frequently asked questions about Pride Mpembe

Quick answers generated from the profile data available on this page.

What company does Pride Mpembe work for?

Pride Mpembe works for ER24.

What is Pride Mpembe's role at ER24?

Pride Mpembe is listed as Team Lead Manager at ER24.

Where is Pride Mpembe based?

Pride Mpembe is based in City of Johannesburg, Gauteng, South Africa while working with ER24.

What companies has Pride Mpembe worked for?

Pride Mpembe has worked for Er24, Democratic Alliance, and Merchants.

Who are Pride Mpembe's colleagues at ER24?

Pride Mpembe's colleagues at ER24 include Gift Mavuso, Fikile Buthelezi, Salvation Salvatore, Elias Mischack, and Lindelwa Mchunu.

How can I contact Pride Mpembe?

You can use AeroLeads to view verified contact signals for Pride Mpembe at ER24, including work email, phone, and LinkedIn data when available.

What schools did Pride Mpembe attend?

Pride Mpembe holds Certificate, Office Management And Supervision from Quest Learning Institute- An Activity Based Learning Company.

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