Prince M. Email & Phone Number

Bengaluru, Ka, In

Noida, Uttar Pradesh, India

United States

Noida Area, India

• Develop understanding of Adobe's Creative Cloud for Teams, VIP & Renewal Programs, Conditions of Service, Commercial Terms and Adobe's standards for pricing.• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn to figure out the expansion opportunity in an account • Securing and validating renewal orders, driving maximum renewal & up-selling from the install base Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions• To build strong, trust based relationships with business partners inside and outside the organization, and to leveraging all available resources to support the business process of renewals. • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.• The incumbent would create value-based relationship with our existing customers post sales.• Proving CLM support to customers post sales (Complete Customer Life-cycle)• Directly managing a portfolio of services contract renewals via direct and indirect channels See less

Mohali

Provides first-level technical support on Dell supplied products and/or peripherals using documented procedures and available tools.Provides first-level technical support on Dell Supplied software and applications to the point of installation and basic use, or to the level of service appropriate to the warranty offered on the product.Uses troubleshooting techniques and tools to identify technical defects/issues.Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.Maintains knowledge of Dell's product line and service offerings along with future industry products and technologies.Attends required technical training sessions and makes effective use of assigned lab time.Complies with schedule adherence to ensure overall service level targets are achieved.Identifies and provides input on unique or recurring customer problems.KNOWLEDGE, SKILLS AND ABILITIES:Working knowledge of all software currently shipped with Dell client products and basic knowledge of legacy operating systems.Working knowledge of PC architecture/technology.Working knowledge of Dell supplied applications.Working knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines.Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. See less

Gurgaon, India