Shiva Shankari R A Email & Phone Number

Professional Summary:An enthusiastic, passionate, quality and customer obsessed Cloud Solution Architect from Microsoft Customer Success organization with 6+ years of direct customer experience across multiple solution areas. Experience working in collaboration with various internal and external stakeholders through cross org engagements. Trusted advisor with excellent interpersonal skills and executive presence.Highlights of experience:Delivering expert solutions including risk assessments, advisories and level 500 workshops on Microsoft Teams, M365 SharePoint and Active directory.Microsoft certified trainer, Microsoft certified teamwork administrator, ITIL foundations certified.6+ years of direct customer facing experience with Enterprise, Premier and SMC(Small, Medium and Corporate) organizations.Leading global org level initiatives on customer partner experience improvements.Experience in driving consumption of Microsoft products via direct customer conversations and technical account management.MIP(Managed Intellectual Property) lead for multiple IPs in Customer Success.Represented Microsoft during the Singapore FinTech festival acting as the primary PoC and CritSit manager for live support on Microsoft Teams custom deployment.Supported as an escalation engineer on Microsoft Teams during the five-fold expansion of workloads on Microsoft Teams during Covid.Involvement in all stages of team formation including shift in delivery model from on-site to remote customer engagements.Experience working directly with cross-org stakeholders and customer executives including senior LT.Trained in project management via internal mentorship and study groups.

Listed skills include Leadership, Project Management, Troubleshooting, Program Management, and 9 others.