• Conduct audits and reviews; develop and review contingency plans and disaster recovery procedures.• Conduct vulnerability analysis and risk assessment of devices on the VA network to ensure all devices are compliant with VA 6500. • Facilitate and coordinate the gathering information on devices that contribute to security violations.

• Lead Cisco VoIP deployment cutover from PBX to VoIP. Local POC• Trained staff on how to use basic Cisco commands when maneuvering through a Cisco Switch and Router.• Trained staff on how to create, rename and modify phones, accounts and voicemails in Call Manager Administration and Unity.• Lead LAN Refresh Switch Lifecycle replacement for the Durham VA and the offsite locations. (12 sites)• Manages the movement and installation of IT equipment to assure coordination of IT support and customer service• Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.• Local SME for VoIP (CISCO) phone configurations. • Local SME for Voicemail and user management within Cisco Unified CM and Cisco Unity Administration. Maintains network by troubleshooting and repairing outages; testing network back-up procedures.

• Assisted with issuing and managing approximately 700 laptops and 250 iPads issued within Eastern Colorado to include imaging, security implementation, updating, and trouble-shooting.• Deployed and troubleshot over 500 Cisco Switches for the Rocky Mountain Regional Veteran Medical Center.• Deployed, configured and troubleshot over 2,500 Cisco VoIP phones (8841,8851,8831,7942, and 7962 series). • Serving as Project Lead for the new Rocky Mountain Regional Hospital deploying Cisco Phones, Cisco switches, workstation installations, and department transition from the old Denver location to the new Aurora location.

• • Maintain approximately 35 network scanners, printer, and plotters. Microsoft XP, Windows 7 and 8, Maintain user accounts within Active Directory (ADUC), reset passwords and unlock accounts.• Investigate local AIS programs to identify possible breach of security and/or other violations.• VoIP (CISCO) phone configurations. Voicemail and user management within Cisco Unified CM and Cisco Unity Administration. Maintains network by troubleshooting and repairing outages; testing network back-up procedures.• Assisting the Supervisor with gathering information needed for integrating security devices on the VA network. • Perform Network Administration duties to include Port Security, VLAN management, troubleshooting and resolving network connection problems, and assisting in router and switch replacement.• Providing or arranging training for staff within the department, in the methods and techniques utilized for productive workflow. As well as, providing technical training and direction to those who are newly hired, interning, volunteering or otherwise not familiar with the application or problem at hand.• Professionally answer and work/resolve 100 to 200 incident or request tickets per week.• Provide hardware and software support and maintenance for approximately 250 desktop and laptop machines including 50 instruments. Windows administration support for 120 employees