Moving mail and assigning it to team membersTake responsibility and ownership for all mailboxes.Ensuring task completion before the deadlineMaintain SLA and send daily SLA reports for two vendor lines to the reporting manager on time.Improve user productivity and efficiency through system training and support.

I worked as a process executive to resolve debit card and credit card-related queries.Disputed transaction handling queries by raising a chargeback.Analyzing and preventing fraudulent transactionsResolving customer queries regarding banking services and products through email and chats as part of email servicingKnowledge and navigation of the following banking tools Salesforce, Power Link, Payveris, Enrollment Admin, etc.