Prince Koshy Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

All tools developed and hosted in this website is 100% using prompts (ChatGPT + Bard AI)https://www.techmensland.com/malayalam-voice-typing/

Bengaluru Area, India

• Provided technical support to customers experiencing issues with game installation, game software, and related issues on high-end gaming PCs, Xbox, PS, Nintendo, and other gaming platforms.• Communicated with customers via email and chat to identify and troubleshoot technical issues, using active listening/reading and effective communication skills to ensure understanding and clarity• Demonstrated expertise in troubleshooting different approaches to resolve technical issues, using both knowledge-based and process-based approaches to diagnose and resolve problems in a timely and effective manner.• Maintained accurate records of customer interactions, technical issues, and resolutions using appropriate tracking systems, documenting all relevant information to ensure timely and effective follow-up• Escalated complex technical issues to higher departments or senior colleagues, providing detailed information and clear documentation to facilitate efficient and effective resolution.

Bengaluru, Karnataka, India

• Our primary goal was to provide user support for a telecom provider.• As a telecom company representative, I assisted customers with connectivity issues related to telecom and internet services.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Confer with staff, users, and management to establish requirements for new systems or modifications.• Refer unresolved customer grievances to designated departments for further investigation.• Interact and suggest feedbacks with clients for better product and process delivery.

Bengaluru, Karnataka, India

• Answer user inquiries regarding Internet Banking Services for a Well-Established Bank• Observe and resolve customers' issues regarding Internet banking/Mobile banking and other technical difficulties.• Check to ensure that appropriate changes were made to resolve customers' problems.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Refer unresolved customer grievances to designated departments for further investigation.• Recommend improvements in products, services, and procedures to prevent future problems.

Bachelor'S Degree, Computer Science

Puc

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